Overall Rating Border Plumbing
(1129 Reviews rated 5 Stars)
(228 Reviews)
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Nass was very professional and friendly from the first minute I met him! He explained exactly what happened to my water tank, replaced the old tank, and coached me on a few items regarding the tank that I was not aware of! I also saved some cash as I was a member, just recently signed up, so that was good timing on my part, and ZERO regrets about doing that! The person who answered my initial call was very courteous, and very quick to give me answers, and steer me in the right direction. Chris in dispatch was great, and kept me informed about when Nass was going to get to my house. THANK YOU!! I'm sticking with Border!
Dustin was fantastic and friendly fixing our furnace and thermostat! We really appreciate Borders friendly and professional staff. They never let us down! Thank you!
Dustin is one of the nicest technicians you will meet, so pleasant friendly and just really a nice guy, his work he takes very seriously he is thorough meticulous and very smart at his job, and patience lots of it. Great employee of Border Plumbing highly recommend him you will not be disappointed.
We called Border Plumbing,Heating and Electrical because we had a problem with our furnace not turning on from our wall thermostat.Justin L was dispatched to our home to do the work for us.He was extremely professional,courteous,knowledgeable and skilled in his craft.He is a born leader and is an awesome representative of this fine company.He taught me a lot about the job he was doing for us and he shared some history of Border and the time he has been with them.He is extremely personable and efficient in his work.A true craftsman.We are extremely happy with our experience with Justin and there just aren't enough awesome words to describe how we feel about this outstanding gentleman.Thank you my friend,you are one solid individual and employee!Sorry I did not write a review much earlier about you when you did the work at our house on November 3rd,2022. I wanted to do another review for Jasmine P,as we had her dispatched to our home on December 6th,2022 because we had a clogged drain pipe.She arrived quickly and set up her tools and equipment to do the job for us.She is an extremely professional employee and craftsperson.We have never had a female do work for us before but we were extremely happy and grateful to have her do the plumbing work for us.She is a super hard worker,extremely efficient and fast.I noticed right away how she looks after her tools and equipment which is great for company owners to see as some workers do not take the pride or care in their job as Jasmine does.I am a craftsman myself,and I am very perceptive when watching how people work.I saw no flaws in Jasmine's work.She is extremely knowledgeable and skilled.Ladies like her in the trades do not receive the respect they deserve,unfortunately.After our job was completed today,we would not hesitate for a second to ask for Jasmine to do work for us again,the same goes for Justin L.We appreciated Jasmine's "assistant plumber,muscle man",Robert M whom assisted Jasmine in lifting a very heavy piece of drainage clearing equipment from her work vehicle.He was an absolute pleasure to talk to and we would not hesitate to have him do work for us in the future as well.Thank you very much,Jasmine and Robert for your hard work on our plumbing job!You two awesome people! We want to thank Matt R,for being such a polite,helpful and personable employee.He is such an awesome person!Thank you,Matt for helping us out on the job that Justin did for us!You are a very stand up,solid,individual! A huge thank you to Chris for dispatching Jasmine out to us so quickly to do the work for us.We are extremely grateful for your kindness and assistance.We are sorry if we inconvenienced you and your employees in any way.Keep up the awesome work! A huge thank you to Lindsay T who was extremely helpful,efficient and kind to us when calling to schedule a technician.Keep up the great work! No matter what job an employee has in any company,ABSOLUTELY EVERYONE IS IMPORTANT TO THE CUSTOMERS/CLIENTS AND TO THE COMPANY THEY ARE EMPLOYED BY.WE TRULY APPRECIATE YOU ALL,AND WE WANTED TO SAY A HUGE THANK YOU,WE APPRECIATE YOU ALL,TO EACH AND EVERY EMPLOYEE OF BORDER PLUMBING,HEATING & ELECTRICAL.KEEP UP THE AWESOME WORK!EACH AND EVERY ONE OF YOU ARE SPECIAL TO US,AND WE WISH YOU ALL MANY AWESOME YEARS TOGETHER AS ONE BIG FAMILY!WE MEAN THIS SINCERELY FROM THE BOTTOM OF OUR HEARTS!A ZILLION THANK YOUS TO YOU ALL!KEEP US ALL HAPPY AND PROUD,HERE IN RUTLAND!My mom and I would like to pass on handshakes and pats on the back to everyone!Take care all of you,stay safe,Merry Christmas!Happy holidays!We are loyal customers/clients,for life!THANK YOU!!!!!God Bless you all! Services: Heating system repair, Drain cleaning, Heating system maintenance, Thermostat repair
Dustin was very courteous and polite. He was very kind and understanding about me being 90 yrs old and pushing a wrong button on my thermostat. I would welcome him back the next time I need help with my furnace or air conditioning needs.
My furnace broke early Saturday morning. I was recommended Border plumbing and heating by my neighbour. First thing on Monday morning I called the office, the response was fast. In no time, Jeff came to diagnose the problem. He was personable and did a fast diagnostic assessment. Needing a new furnace. While Jeff was still here, Denver, the comfort advisor was in the neighbourhood and came to give estimated and presented the choices. He made it easy to choose the right furnace. At the first chance on Thursday morning, Luke and Warren, installers were here with the new furnace. They were friendly, knowledgeable with good workmanship. Luke gave great follow up instructions. Great company and personnel. I will use them again and recommend.
October 26, 2022 Border’s friendly, professional service is very much appreciated by these seniors. Jeff C. was accompanied by Aaryn R. whom he was training in furnace maintenance. We knew Aaryn from a few weeks previously when she carried out the servicing on our air conditioner very efficiently. Jeff explained the process to us thoroughly and resolved a minor issue with the humidifier as part of the service. As well, he recommended a new igniter as the current one had become corroded. They were able to install one immediately thus saving us the problem of replacing it, perhaps urgently, at a later date. Both Jeff and Arryn are very pleasant to deal with and are good communicators. Once again, quality of service was excellent and we will not hesitate to use Border services for all of our home maintenance requirements. We highly recommend the company to others who may be searching for a high quality, professional company. _____________________ Fall - 2021 Our furnace needed a tune-up. Fortunately, your company performed the task. As in the case of previous services you provided to us, the work was done properly by Ashley West who took great care in inspecting, cleaning and testing the performance of our furnace. The “System Health Report” that she prepared, added to the clear explanations she provided, gave us the level of confidence that homeowners love to receive from experts. Another benefit when dealing with your company is the manner in which your employees treat customers. Ashley and others we had the pleasure of dealing with took great pride in accomplishing their tasks from the time we contact them until the work is completed to our entire satisfaction. Their communication skills are excellent. Your company has set an enviable high standard in terms of quality of services. Keep up the good work.Thank you.
I always appreciate Border’s friendly, professional service. Jeff was very thorough in servicing my furnace. He took time to explain the Heating System Evaluation and recommendations. It’s great to know that my furnace is ready for the winter months ahead. Jeff is certainly an experienced and skilled technician, and an asset to the Border team!
I would like commend the excellent work that Border did on changing the plumbing from the poly to PEX in our upstairs 2 bath rooms. The lead plumber was Jack Evans and helped ably by assistants James Bertram and Jasmine Pilote . They did excellent work ,very professional and attentive and most helpful . recommend them very highly. David Miller West Kelowna BC
Excellent service and very personable.
Robbie and Neil were very tidy, quick, and polite. Got the job done quickly and we great help! Thanks gentlemen.
Robi was incredibly helpful, informative and friendly. He was able to answer all my questions thoroughly, cleaned my drains efficiently, and wiped everything down afterwards. I would highly recommend him as a plumber to everyone I know. Totally worth every cent I paid, and more. Thanks for the great experience! 10/10 for service, value and personality.
DO YOURSELF A FAVOUR AND USE THIS COMPANY! We discovered that our A/C was broken just as a heat wave was due to hit Kelowna. We knew it had to get repaired quickly and reliably but didn't know who could do it. We called Border and they came over and had it fixed within 1.5 HOURS of our our initial call!!!! Their customer service was the best I've experienced in any industry. They were knowledgeable, honest, and genuinely cared about the problem we had. They communicated efficiently and clearly and took the time to educate us so we felt comfortable with what was happening. OUTSTANDING!
DO YOURSELF A FAVOUR AND USE THIS COMPANY! We discovered that our A/C was broken just as a heat wave was due to hit Kelowna. We knew it had to get repaired quickly and reliably but didn't know who could do it. We called Border and they came over and had it fixed within 1.5 HOURS of our our initial call!!!! Their customer service was the best I've experienced in any industry. They were knowledgeable, honest, and genuinely cared about the problem we had. They communicated efficiently and clearly and took the time to educate us so we felt comfortable with what was happening. OUTSTANDING!
Jon Dean fixed our AC finally and he was great to work with and he knew what he was doing and found the problem and got it fixed. Thanks Jon
Dustin, was personable, professional, and new what he was doing. Will be using Border Plumbing in the future and will recommend !
Today Jon Dean came and fixed our AC. I was very impressed with his competence,professionalism and courteous manner. I would rate his device as 10/10 . You are a COOL guy.Thank you.
Dispatcher, Matt R, is often the first friendly voice of Border Plumbing, Heating & Electrical. He represents the company very well. I have phoned Border on several occasions, and have always found him to be friendly, understanding, and efficient. Thanks, Matt, for listening well and for scheduling the work to be done!
Dustin quickly fixed the issue that we had with our gas fireplace. I found him to be both professional and personable, and would have no trouble recommending him and Border to anyone who may need their services.
Luke and Warren did a great job installing my now air conditioning and heating system. They were very professional and completed the job in a timely manner.
From quote to installation, all were professional, efficient providing excellent service. I appreciate Dayton and Ryan's patience in explaining new things to me.
I can't think of enough good things to say about the staff of Border Plumbing, Heating and Electrical. Our maintenance tech Ashley, salesman Denver and installers Dayton and Ryan have all been knowledgeable, extremely easy to deal with and able to explain the products and services and to answer any questions we had. I would highly recommend this company and it's staff to anyone. **** ******
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From the very first phone call the service has been super friendly and knowledgeable. I called having had no hot water for two days and in desperate need of a shower and was happily surprised that the technician would be here within the hour. Unfortunately it was most cost effective to replace the hot water tank but again I was happily surprised to be told it would be installed the next morning, and although this is probably not related to the actual service, that was one of the best showers of my life. Lyle, the technician was really friendly, explained the problem and our options. We have tried different plumbing/HVAC companies in the past and usually left slightly disappointed and that did not happen with Lyle and Border. I will definitely be calling Border the next time we have an issue.
Thank you, Border, for the exceptional service your team provided in the recent installation of my new air conditioning system. Denver (Comfort Advisor) was friendly and knowledgeable as he inspected my home and recommended the best options for me. Ryan (Installation Technician) and Dayton (Installer) worked expertly to fit the new system into my older home. They were respectful of my home and my preferences, and worked diligently to make the plan a reality. Everything was done with efficiency, and I appreciated how they tidied up after such a big project. I was very impressed with their work ethic! I would also like to give a shout out to the two electricians who expertly completed the wiring, and to the friendly, helpful Office staff who coordinated everything so well. I would certainly recommend Border to others, and am confident to call them for future needs.
When we needed our water heater replaced, we called Border, they able to come out that morning relieving our anxiety. Luke S********no showed up right on time with a water heater and went right to work. he was very professional, clean, and tidy. After the work was completed, we went over the finished product and he explained exactly what had been done and why. He also suggested a few other items that we might want to look at in the future. We could not have have a better person come in and do the work that he did. Border is a great business which is reflected by the great quality of their very professional Trades. Thank you again for your great work.
We have had Border Plumbing and Heating attend issues on several occasions. Each time the service has been prompt, professional and sincere. Today Peter replaced a blower motor on our furnace plus the cleaning etc. He was wonderful. Bless him for his concern and timely repairs to keep our family warm. Thank you so much to Peter, Matt, and the rest of the gang at Border. ******** *** ****
Very prompt and polite service from Jon D. Thanks!
Our furnace died (on a Sunday) and I called the emergency number. I was SO happy with the prompt response from Border Plumbing and Heating. Someone was here first thing yesterday to assess the problem and this morning, Dayton Bailey and Ryan Storozak arrived bright and early and replaced our furnace. They were quick, efficient, friendly and left our home clean (and warm!). I highly recommend Border Plumbing and Heating.
The timing of the replacement of your old furnace and water heater is never great. Luke and Julius spent two days at my home and it was a pleasure to have them. Every step of the way the guys were super respectful and explained every step of the process. The quality of the entire service was truly exceptional and I definitely have piece of mind that the work was done above standards. They even took the time to move my main water shut off to a much more convenient location for us and made sure I understood how to keep things in optimal running order for the years to come. Thank you.
This was my first time using Boarder. Our furnace stopped working and I called Boarder. Shortly after I received an update that a tech was on the way. This update had the techs photo and a contained a little information about his experience. I thought it was a nice touch. Within an hour, Jon Dean arrived and did not waste anytime. He had the problem fixed and our heating flowing again within no time. The entire process was streamlined I was able to get to work on time. Thanks Jon and the entire Boarder team.
I have always used Border for maintenance of my AC and furnace with great satisfaction. Very consistent diagnostics and no hard sales pressure. Representatives are always friendly, careful and professional. My latest technician Andrew N. was great and efficient. Got to hangout with him a bit longer than expected when his truck got stuck in the snow, so only recommendation would be to put some snow tires on those work vehicles.
Great same day diagnosis and repair of our hot water heating problem. Jon explained everything in detail. Very personable individual. Entirely happy with our experience.
Very impressed with the company and Chris M******* our service specialist. Booking was easy, he arrived on time, communicated throughout the process and obtained our approval before making repairs. I would definitely recommend the company and Chris. Home repairs can be stressful but not with Border and Chris. We live in a strata and will recommend the firm to our neighbours.
We woke up to our furnace not working and a temperature reading of -21 outside. One phone call to Border and our furnace was fixed within the hour. Incredible service! Thank you! Troy White, Kelowna
Dustin visited our home today and serviced our furnace. He was friendly, arrived on time, and did his work in an efficient manner. We will definitely call Border Plumbing, Heating & Electrical In the future and would ask for Dustin to be our serviceman. Well done, Dustin. Thank you
I have had Dustin P. service both my furnace and my air conditioner in the past 6 months, and I have been very pleased with his work on both call-outs. Dustin is knowledgeable, personable and very efficient in his work. He is a great representative for Border Plumbing, Heating and Electrical and I will be asking for Dustin to do any future service on my heating and air conditioning units.
Another great service experience from Border Plumbing and Heating. The plumbing technician, Paul Leader, was excellent at telling and showing us what he was doing to solve the problem. His level of professionalism was also excellent. Add to that a friendly demeanor and you have another great experience, with Border Plumbing, during a stressful situation. In the past, we have recommended Border Plumbing and Heating to friends and family, and will continue to do the same in the future.
How refreshing to have honest, reliable and caring customer service. Always were on time as quoted, if not earlier. Went over everything with you step by step. Excellent Product. Also went out of their way to mention, rebate, airlines points etc. highly recommend! *****
AMAZING SERVICE!!! AMAZING SERVICE!!! Thank you to all the team members involved in replacing my furnace. Stephanie, Jaimie, Ryan and Dayton. Once again, Border came through for me in a big way, so grateful I have a company I can rely on and trust. Consistent excellent service, this company cares about you and me, do not hesitate to enlist their services. I have been a member for several years and have recommended Border to many friends and they share the same sentiments. Special mention to Jaimie I can't thank you enough, Ryan and Dayton it was a pleasure to have you in my home, true professionals.
Dustin was very friendly and thorough doing our tune up for our furnace. Explained everything very well and was very helpful during the whole process. Very happy with the service we received and would highly recommend him.
From the quote process through frequent follow up (from their end) while waiting for parts, all of the people I interacted with were very professional very courteous and punctual. Would highly recommend!
I called Border Plumbing when I experienced issues with my furnace failing to turn on. Peter R. came out to diagnose the problem & complete a furnace service at the same time. I feel confident knowing that the appropriate amount of service & repair was completed; the entire process was transparent and educational, and I'm very satisfied with the service I received from this company. From the online chat box on their website, to the initial phone call, to the service work itself. Thank you! :)
Our furnace needed a tune-up. Fortunately, your company performed the task. As in the case of previous services you provided to us, the work was done properly by Ashley West who took great care in inspecting, cleaning and testing the performance of our furnace. The “System Health Report” that she prepared, added to the clear explanations she provided, gave us the level of confidence that homeowners love to receive from experts. Another benefit when dealing with your company is the manner in which your employees treat customers. Ashley and others we had the pleasure of dealing with took great pride in accomplishing their tasks from the time we contact them until the work is completed to our entire satisfaction. Their communication skills are excellent. Your company has set an enviable high standard in terms of quality of services. Keep up the good work.Thank you.
Julius, Dayton and Denver….on time, professional, polite, knowledgeable and genuinely nice guys to come into the house and get the job done! Recommended by a friend to use this local company and I understand why….great service. Thanks guys!!
Denver, Dayton and Julius all great guys. On time, polite and efficient in getting a new A/C, thermostat and furnace maintenance completed. Border was recommended to me by another friend and I’m appreciative they did. Thanks guys! Great work!!!
Dustin was a pleasure to have as my maintenance man! He was very polite and welcoming. He was very quick on the job and informative. Any questions I asked, he answered! There was no worry about having him in my home and in fact, he was a delightful guest. He was on time and very efficient. I would recommend him to anyone I know to use his services. Also, I would definitely use him next time I need a service from border. Thank you again for your help Dustin, and for being a pleasure to have in my home!
Dustin was friendly and knowledgable. Listened to our concerns and explained all work done. Would definitely recommend!
Peter did a maintenance check on our furnace and gas fireplace. We were very pleased, Peter was friendly,efficient and thorough. He followed all COVID-19 protocols. We always had good service from Borders employees.
All of the staff at Border Plumbing & Heating are super professional, curteous and friendly! Excellent service!
Border Plumbing was the only company willing to help us out and it was the start of the August long weekend July 30/21. Paul Leader was our plumber and was very friendly, courteous, and professional and followed the Covid-19 protocols. We had a pipe blockage and Paul had to use 80 ft of auger. He was so determined to get the job done he stayed for 5 to 6 hrs without giving up on the job. I would highly recommend Border Plumbing especially Paul. Thanks for your help
dustin was very polite and he really took time out to answer any questions i had he will be highly recomended in my books.thanks ann kirk
Colin was prompt, professional and knowledgeable. Rectified my issue. I will continue to have Colin and Border look after my heating needs.
My hot water tank stopped working on a Sunday afternoon with a house full of people. I called Border & explained that my husband has terminal cancer & it is imperative that I have hot water. Within a few hours they sent out Tyson. He got it running but as life would happen, it didn’t last. I called them again that evening & they sent out Chris & Tyson the very next afternoon & installed my new hot water tank. I can’t say enough of how much this was appreciated. I have now a contract with them for regular service & that makes my husband feel very secure in knowing that I will be taken care of. Thank you, Thank you, Thank you !!!!!
A great experience from start to finish. We called after hours as our air conditioning stopped working and have a newborn at home. Jon provided exceptional service. He understood the situation, sourced the part we needed and was back first thing the next morning to complete the work. He was a pleasure to deal with.
Very good service. Both Lyle and Chris were helpful. Lyle provided good advice. The work was done in a timely manner and correctly.
Very satisfied, good service. Thank you Chris. A Verna
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Paul was excellent. He's friendly, very knowledgeable. He came to work on a plumbing project, first planned by another plumber at Border, and he was able to quickly figure out the scope, parts required, made a couple of improvements to the design and completed it within the timeframe allotted. We've now used Border plumbers, A/C technicians, furnace installers and technicians and electricians. We couldn't be more pleased with their work and heartily recommend Border Plumbing, Heating & Electrical.
Dayton was excellent everything went as it should no problems
The entire team was efficient speedy and polite when they came to install my ac. I have also had excellent service for my furnace. I would definitely recommend Border Heating and plumbing . Thanks team
Luke and Warren arrived on time to install my AC unit. Their work was fast, clean and in 5 hours we had cool air ventilating the house. Electricians were also part of the team to make the whole operation seamless. I wouldn’t hesitate to recommend Border Plumbing.
They were great! Very friendly, professional and quick!
The service provided by Dustin was very complete and he explained everything as he assessed my air conditioner . He mentioned this company is a family business and he enjoys working there because the expectations are for high quality work . Thanks Dustin! Dustin was very personable and I sensed that he really cares about the customers he serves .
Great experience very tidy and friendly Efficient On time Thanks
My friends had an unusual odour in their bathrooms and called Border on a Friday morning. Border was able to send someone out later that morning. As my friends were working, I met with Colin from Border Plumbing. He was very professional and thorough in investigating potential sources of the odour. He identified an incorrectly installed toilet as a possible source of the problem, provided a reasonable quote and refitted the toilet quickly and efficiently. Would recommend. Thank you!
Work was excellent and on time. Very polite and patient.
Excellent service and clear expectations throughout the install of air conditioner and furnace. Highly recommend.
I had initially called another company on Sunday, they put me off till Monday, then moved it to Tuesday morning, then they called and couldn’t come till Thursday. That’s when I called Border about 8:10, they had Paul Leader here between 12 & 1pm, as dispatch stated. He was pleasant to work with and he got the job done in no time. I will definitely call Border first if I need help again.
5* rating for Matt R and Dustin for coming to our rescue and helping with our furnace. Excellant service! Compassion for our needs kind and friendly! Highly recommend calling for all your heating and cool needs. Thanks guys! Much appreciated
We had a great service experience this morning when Austin attended to repair our aging AC unit. He was prompt, professional, knowledgeable, and friendly. Thanks for answering all my questions. I am very pleased with the service provided. Border Plumbing, Heating, and Electrical is a business I can recommend with confidence. Great people…great service…a winning combination.
Amazing service in the worst heat wave. We can’t thank them enough. Fast and efficient.
Terry & his crew installed an A/C unit a few weeks ago. They were professional, courteous, clean & knowledgeable. And we are so grateful for the A/C in the current heat wave.
Terry & his crew installed an A/C unit a few weeks ago. They were professional, courteous, clean & knowledgeable. And we are so grateful for the A/C in the current heat wave.
Colin & Mike upgraded our hot water system. They were professional, courteous, clean & knowledgeable. ‘Nuff said.
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On the hottest day of the year, our AC stopped; Austin came and spent over an hour, fixed the problem and now it's cool again. Thank You Austin, you were professional, courteous; ***** ******* **** ****** ****** *** couldn't have taken too much more heat in the house, thank you for being concerned , we have nothing but high praise for this technician. June 27,2021, **** * ***** ******* 5 star rating
Excellent Service.
Highly recommend this business—very prompt, very effective. Colin was our service tech and he was transparent and honest; a very thorough professional.
I had an unusual problem at my home. The whole house had low water flow out of the fixtures. But good water pressure with the guage. Colin Gellatly was very good at describing the issue and the possible causes. He listened to the info I had and we worked together to sort out the problem. Colin was able to solve the cause of a problem he had never seen before. He offered the energy savings agreement which will over time save me money. He was very friendly and helpful. Thanks Colin
Border electric staff are always friendly and professional, today was Paul. Friendly, knowledgeable, on time, proficient. What’s left to say a….job well done
Dayton Bailey was very courteous, efficient and helpful and he was a pleasure to have in our house.
Very neat job by Colin,,very courteous helpful and very pleasant,,very good job in a very reasonable Amount of time,very satisfied,,thank you,,,,
Nothing short of GENIUS - I thought I was in for a big repair job when a wet patch started appearing on the ceiling above the shower. Colin figured out quickly that the problem had a much simpler cause than the worst I had imagined!.fixed in minutes and a very painless bill too. I will always go to Borders for anything plumbing, heating, gas or electrical - one stop always professional and excellent service :)
Colin replaced our hot water tank. He was friendly and efficient. He answered all my questions. He cleaned up after himself and even fixed the pea gravel outside that moved when he brought in the new water tank. Great service.
Colin did a good job fixing up the leak under our kitchen sink! We really appreciate it.
We have used Border Plumbing for various reasons over the past few years. They have performed services varying from major (complete furnace,air conditioner and hot water tank replacement) to tap replacement. Most recently Colin came to do a complete home plumbing inspection. He was efficient, thorough and very professional. We would definitely recommend Border Plumbing, Heating & Electrical for any services they provide.
GREAT from beginning to end. Easy to book, reminder message. On time, pleasant, respectful. Had three issues- all seemed simple fixes for Terry. (not us)
Very prompt service ... Colin was extremely helpful and went the extra mile
Colin was quick and professional. Easy to work with and explained options clearly.
We had our hot water tank replaced by Border Plumbing. Contacted a few companies and they were by far the most responsive and best/easiest to deal with. They also had the best price out of the companies who we had quote, as well as a free visit for the initial quote. Colin G was our technician - he showed up on time, was very professional and efficient. Highly recommended.
Colin provided prompt, professional service. He is very friendly polite and knowledgeable.
Great service and comprehensive sharing of information and alternatives to proceed with repairs or replacement of furnace and/or air conditioning systems. Nice to receive straight forward information to make important decisions around home maintenance. Thanks, Justin!
Colin gave prompt and excellent service, Very personable , friendly and professional, Will recommend to others.
We had really great service today from a very personable guy from Border Plumbing and Heating. His name is Paul L***** and I would definitely recommend him to anyone needing a plumber. We have used Border several times including a new furnace and everyone we have ever dealt with from this company has been top notch! 5 stars **
Hi Jeff, Thank you for contacting me, since your last visit everything is working great. You professionalism is refreshing and much appreciated, you are always a delight. Wishing you well. Carol
Colin was polite, responsible, informative, and a great worker!! His work was complete, neat and did it quickly!!
Great service from Border Plumbing; Colin was professional, friendly and did a great job. I highly recommend Border.
We've been using Border since we began renovating our home back in December 2020 and have been very impressed with the customer service and professionalism. I was particularly impressed with Plumber Colin Gellatly who went above and beyond when he came to reconnect all our faucets and appliances after our new kitchen and bathroom cabinets were installed. He is very personable and did everything possible to ensure customer satisfaction. He readily answered all my questions and concerns in a calm and patient manner. We will continue to use Border Plumbing, Heating and Electrical for all of our future needs.
Colin was fast efficient and very knowledgeable. I would definately recommend Border Plumbing if all the employees are like Colin they are a winning Team.
Colin was very helpful, and up front, in explaining services and pricing options. Did a good job in a timely manner, with a friendly demeanor. Thanks Colin.
Colin installed my new water heater today. Excellent service, workmanship and great customer service. Colin is a very personable young man.
Colin knows his job. He is a very nice person.
Colin was very professional and knowledgeable! I would highly recommend Colin to any customer. He was also quite friendly and I was comfortable with him in my home.
Requested a plummer and was able to get an appointment the next day. Colin was effecient and courteous. What more could I ask for. Definitely would recommend Border plumbing to friends.
Hot water tank replacement was excellent. Julius is a great guy. Super professional and friendly. Service was beyond excellent. Highly recommended. Very satisfied with Border Plumbing
We were very pleased with Colin Gellatly's work today.....it was a pleasure to have met him.
Once again, we needed the help of Border, and with the advice of Owen, it was decided, a new furnace/AC was by far the best bet. Just prior to this we had Dustin, who was great installing what we thought was going to be the solution, however a new purchase seemed to be the answer. Dayton B with an assistant, (my apologies not knowing his name) were knowledgeable, answered all our questions, helpful in set up, of thermostat and just all round, we liked what they did, how they presented themselves. We have always been pleased with Border and would definitely recommend to others. Thanks again!
Yahoo! Woke up this morning to snow and no heat 15C inside. Put in a call at approx. 7:30 a.m. spoke with Donna, she's amazing, and she put in a call to Owen. In way less than an hour Owen was smiling and at my door. Owen immediately performed diagnostics and identified the problem; furnace was not reading the thermostat. The thermostat had been dislodged and was not connecting with the furnace. Owen is a true professional, experienced and will come into your home with your best interest in mind. Owen followed all Covid19 protocols. Thank you Owen it was a pleasure. Carol
Ashley was very professional and extremely knowledgeable. It was rather nice seeing a female doing so well in a once male dominated profession. Koodos girl!!
We had a hot water tank fail, in less than 24 hours we were back in action. Paul was our installer, he was very professional, courteous and friendly. Paul made sure everything was perfect before he left. We are extremely satisfied with his work and it was a pleasure to have him in our house. Highly recommend!!!
Had a new furnace installed by Dayton. He and his helper arrived on time. Polite and professional. Left the work area spotless when they left. Will not hesitate to use and recommend Border Plumbing, Heating & Electrical in the future.
Yesterday , Border Heating technicians, Dayton and Ryan replaced my furnace. They were very professional and completed the installation which required new vent piping to be installed through the roof, which entailed attic access into two feet of blown in insulation. Kudos. Site cleanup was first rate. I would like to extend my thanks to them and to Border Plumbing, Heating & Electrical for a job well done, as well as give them a high five rating.
Very informative and understanding him was easy ..Enjoyed his company .very Pleasant .
Customer service is excellent. As we had been warned on Dec 30th, relighting the pilot light was probably not going to be a successful fix to the hot water tank. We discovered this at 4:50 pm so we called Border again and Mike was very helpful and said he would have Paul at our house in the morning. Paul came on New Year's Eve and replaced our hot water tank. He was very thorough, efficient and friendly. We enjoyed chatting with him. We appreciated the service received and how quickly things got done and while no one likes to spend money replacing a hot water tank, Border made it easier.
I called Mike at 4pm on New Year’s Eve as my hot water tank had failed and he was able to get me a quote and get a new tank install organized by Paul for 10am on New Years Day! Paul was on time, professional and quick to get us up and running again with a new tank. Not the best way to start 2021 but the Staff at Border did a great job at getting us back on track! Thank guys and all the best to you in 2021! Curtis
I had new furnace and AC installed by Dayton B and Ryan . I had some concerns about modifications involved for the install but ended up quite impressed with the quality of the install. Thanks Dayton and Ryan and also Warren who installed the new hot water tank.
Colin came and gave us a quote which we felt reasonable to replace all the Poly B pipes in our 4200 sq ft house. The next day he and his team (Tyler & Paul) arrived on time, were efficient and neat and in our opinion did an excellent job during the three days they were in our home. Very professional, and they did a great job in cleaning up before completing the job. We would absolutely recommend them.
I recommend Border for their knowledge and speed of application. They saved my little home. I live in my mobile and when a pipe in the bathroom 'sprung' I turned off the valve under the sink but this did not stop the water which was getting worse, my son crawled underneath to find a shut off valve to the mains but there is no such valve under my home ! Border came and could not find such valve...the water was getting much worse. My brother brought me a wet/dry cleaner and this was filling in minutes ..to be emptied and let refill for hours. Used all the towels sheets clothing etc to soak up the constant water. Border finally contacted our site agent and a neighbor helped me locate the main shut off in the front garden...at last Border shut off the water !! Wheee ! They came the next day and replaced the split piping and installed an easy to reach shut off by my hot water tank. They were cheerful and helpful throughout...I think the plumbers name was Lyle...but my hearing is dodgy, but I hope he sees this and knows that this 'mature' lady blesses him daily ! Border plumbing cannot be surpassed !!! Thank you. Cranky
Collin did a great job installing the new water heater. Very professional when dealing with our tenants. Good job
We had a great experience with Border. The initial quote from Jeff was highly competitive on price and it was obvious to us that he had many years of industry experience, which gave us the peace of mind that the job would be done as discussed. Dayton and Ryan also provided us great quality service during the install. Not only was the job done exactly as expected, but by taking some extra time and care to plan out the thermostat move they saved us hours of drywall repair. After a full month we can say we are very happy with the quiet and consistent operation of the new two stage Bryant furnace, and are already seeing savings over our previous single stage unit. We look forward to using Border again for future HVAC service.
I was very happy with the service I received from the team at Border. Owen arrived on time, and gave me a phone call before he was coming. He was very friendly and professional and gave me an honest review of my furnace to determine it would be best to replace it. I trusted what he was saying and he really knew what he was talking about. When we decided to get a new furnace, Luke and Austin arrived for the job. They were also very professional and friendly. They worked extremely hard all day installing the new furnace and they did a fantastic job. Our heating is much better now, just in time for winter. Thanks guys!
Great customer service. Colin from Border Plumbing was very courteous, professional, informed and extremely helpful in determining some draining and vent issues. Will definitely use their services again.
We are absolutley delighted with the quality of workmanship and expertise of the two installers that worked to install our new furnace! Luke Schneider and Ryan were very professional and went above and beyond our expectations and were able to fit the new furnace into a challenging space. We were so appreciative of their care and concern during this time due to covid 19 and were very conscientious about protecting our carpets, wore shoe protectors and face masks while in our home. We are certainly enjoying our wonderful new furnace and higly recommend Border Heating for all your heating and plumbing needs. A special thankyou to both Luke and Ryan for your pleasant, polite and capable efforts and for doing such a wonderful job!!!!!
On November 18 Julius and his assistant Warren came to install our new furnace. I was pleasantly surprised when they showed up, on tine, with booties and masks in place. Our furnace room is tiny and crowded and these two men worked tirelessly for 8 hours with never a complaint. Their manner was professional but friendly, stopping anytime to answer a question for me and explain things. They even took care of a water issue while they were here working on the furnace!Their prices are competitive and our new furnace is not only much more efficient than our last one, it is so quiet! Thanks Border Plumbing and Heating.
I received excellent service. He was so informative which I appreciated. Thank you Myles!
Colin was great, showed up early, and was very efficient with fixing my broken pipe, even though he had to crawl all over the place under our trailer. I would definitely recommend him and his company to repair plumbing.
We have used Border on several occasions over the years for different services and they never disappoint. Today we had Colin Gellatly to install a new toilet and he was extremely professional and pleasant. It must be a great place to work as they consistently have great staff that come out to our home.
Just had a new Air Conditioner installed by Border and their staff are excellent. Both Myles and Julius were efficient, professional and know the importance of customer service. We had also used the company for plumbing issues as well. Would strongly recommend.....thank you!
This is our second time using Border and the outstanding service continued. Colin replaced our 10 year old hot water tank. Asked about wearing a mask before entering our house and stepped us through the process and timing. the work area was immaculate when finished. We were back up and running with hot water quickly. Definitely recommend, you won't be disappointed.
We had a small leak that needed taking care of before it became a quick problem, and the team at Border was quick and professional in helping us out. We first thought it was something with our ducts, but when they came to check it out and saw it was likely a plumbing problem they got Colin over very quickly and he identified and resolved the problem really quickly and cleanly! Very nice guy. We're very happy to be Border clients. He even offered to help us hang a painting before he went out, couldn't ask for better service!
Had my yearly furnace maintenance done today by Dustin and he did his usual great job. Very thorough and knowledgeable employee.
Excellent from start to finish &follow up!!
Colin, Masked, clean, courteous, friendly, knowledgeable. Fast, concerned, respects his boss Joe. He can come back any time. A good kid that any employer would be proud to have represent their company. Thanks
They have a number of staff and were able to rearrange some things so that we could get same day service to repair a leak. At the time of booking there were questions about COVID and I was asked if I would prefer for the worker to wear a mask. This made me happy. Colin was very friendly and professional. He explained what was broken and how to avoid this problem in the future. Efficient work. Will call again next time we need a plumber :). I can't speak to the price as we haven't needed a plumber in Kelowna or had this type of repair done in the past, but I will say this: never choose the cheapest you find because good workers deserve good pay and you get what you pay for.
Colin G. installed new hoses in our washing machine. I really appreciated his prompt, professional and courteous service. This work was mandated by our strata and several people on the Border team worked very hard for me to ensure that the work was done promptly. Much thanks to the team at Border, Susan
My furnace died and right from my evening phone call to Mike, to a Saturday visit from Ashley, to Jeff visiting with prices also on Saturday, to Luke and Truong coming on Thursday to install my furnace, the service was awesome.. Luke was efficient, professional, informative, detailed and fun.. thank you so much for your dedication.
Great service
Our new furnace/ac unit was installed by Luke S., and Dayton B. They were very professional, easy to talk to. They explained everything they were doing before they did it and asked if we had any questions (asked a number of times throughout the install, which I appreciated). Dayton showed us how to use the thermostat. They cleaned up all their mess and put everything back together. Luke cut and screwed plywood in the opening where the furnace was removed from. I will be recommending Border Plumbing and heating to all my friends, acquaintances, and family members. When it comes to replacing our water heater, Border Plumbing and Heating will be our first call. Thank you Luke, Dayton and Cody. Job WELL DONE.
Great company and great people!
we just our new furnace and hot water tank installed by border plumbing &air.we are very happy with the service we received. We have always received good service form Border Plumbing. Today we had Luke S********, Julius K*** and Dayton B*****. They were very professional and explained everything to us. They cleaned up everything. Jeff C*** is very professional. He explained the different levels of furnace to Purchase. As in the past Border Plumbing completed the service as expected. Five star Service.
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Had Ashley in today checking our air conditioner. She was very professional and so pleasant to deal with! We have been dealing with Border for several years now and it’s because of their exceptional employees that we wouldn’t think of going anywhere else!! Thank you Ashley!!!
Thanks Matt at dispatch for Border plumbing. You seem to be able to help with every possible question!
Jeff at Border Plumbing was very thorough with communication before doing any work ; with any and all observations; and with clear options on how I'd like to proceed including costs I'd incur. He spent considerable effort to clean the furnace and A/C providing before and after pictures and description. We've been using Border Plumbing for approx 25 years. Technicians and front desk staff are always respectful and committed to customer's complete satisfaction. Thanks also to Mark for making the appointment happen today!
Shawn was a good communicator and left me feeling comfortable to ask any questions. He answered well and explained until he felt I understood. He was quick with the service and diagnosis. Shawn encouraged my husband to call any time with any questions. He was professional and respectful. He did a good job with the repairs. He gave options and costs but also made every effort to solve the problem before any other costs need to be added to the job. Thanks Shawn.
Shawn was a good communicator and left me feeling comfortable to ask any questions. He answered well and explained until he felt I understood. He was quick with the service and diagnosis. Shawn encouraged my husband to call any time with any questions. He was professional and respectful. He did a good job with the repairs. He gave options and costs but also made every effort to solve the problem before any other costs need to be added to the job. Thanks Shawn.
I appreciated Klaus' attentiveness and professional attitude. The work on our hot water heater was quick and efficient. Since the heater interfaced with an in-floor heating system he quickly understood the relationship with the 2 systems.
Luke& Cory did a AC install for us AUG6 2020 2 thumbs up great job!
Technician Jeff was Very professional and knowledgeable highly recommend them.
Had a nasty sewer back up on July 22, 2020. I was sent technician Tyler Magee. He was great, professional, thorough and very knowledgeable. His sense of humour made my “crappy” day tolerable even funny. Thanks Tyler I truly appreciate you and Border Plumbing.
From start to finish I was extremely happy with the installation of my central air conditioning! Despite the hot day and the type of install everything went as promised. Thanks Luke for your excellence in all areas of the install! A very personable, professional, knowledgeable gentleman that is a true asset to your company!
Klaus G. came quickly to deal with my blocked kitchen sink. He was very efficient, explained everything very clearly and worked quickly. He knew what he was doing, was pleasant and honest - and very clean! I have dealt with Border Plumbing for years and trust them completely. I highly recommend them.
Dayton and Luke were very professional, courteous and efficient installing our new furnace and air conditioning unit. We felt confident with their Knowledge and workmanship and were appreciative of their attention to social distancing and disinfecting surfaces as well as cleaning up the work areas
Dayton and Luke were very professional, courteous and efficient installing our new furnace and air conditioning unit. We felt confident with their Knowledge and workmanship and were appreciative of their attention to social distancing and disinfecting surfaces as well as cleaning up the work areas
I was delighted with the prompt service and problem-solving of Border technician Colin Gellatly.. His estimate was precise and the work accomplished with little disruption. I definitely will be calling Border for a couple of other repairs at the end of summer. It was a pleasure to have Colin in my home.
Colin was quick and efficient. We have used Border 3 times now and always been very happy with their service. Would not hesitate to call them again if needed.
Jeff C...very knowledgeable and did an excellent job servicing our AC unit. Great job!
Colin G. did a great job replacing a very old faucet system. I highly recommend him. Border Plumbing Heating and Electrical provided top notch customer service at a fair price.
A new air conditioner and heater was installed into the suite above my garage. Excellent work on the installation and we also got a great price on the unit.
it was a pleasure to deal with this company. Mike C was very prompt and efficient and very nice to work with. We had help from other employees.Donna and Ellie were always available and very willing and helped us a lot. Chris Mitchell was our first contact, for assessment and advice, and was very helpful and patient and a pleasure to deal with. We would highly recommend this company and their employees.
Colin G installed a hot water tank and repaired a leaky pipe. He is very personable and professional. He knew his job and did it efficiently. Highly recommend Colin G and Border Plumbing and heating.
Good service, polite manner, prompt and efficient, pleasant to talk to.
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Colin and Paul were both very efficient, knowledgable, and helpful. They went above and beyond to ensure that I was well-informed as to the issue and the best path to fix it. I really appreciate their service and will definitely utilize Border Plumbing in the future.
Colin G*******. unplugged our sink line he did a fantastic job found the issue that had been causing a concern over several years that others did not locate a great job he was very neat & personnel enjoyed the photos of the blockage he provided very pleased Dennis Maher
Jeff did a fantastic job of getting our system operating most efficiently and provided great consumer service!
Klaus G*******, a plumber with 30 years experience (assisted by Paul, a trainee) from Border Plumbing, Heating & Electrical, did one terrific plumbing job at my home yesterday. A person can tell when a technician puts some thought into their work. I first had Klaus to my home for a short meeting so we could go over a variety of plumbing issues I wanted addressed. I asked a lot of questions, and received understandable answers. Klaus listened attentively, asked questions, and described various solutions and options which made it easy for me to decide on what alternatives to go with. By explaining what and how he could address my concerns beforehand, I knew he understood what I meant, and how he’d proceed. So I felt quite confident when the work day arrived to know that the fix to all my plumbing issues was do-able after all. What I wanted done was the water main shutoff valve and the PRV moved, a water softener system installed, and a separate water line for outdoor irrigation to be installed – so it would no longer feed off the same water pipes that supplied the household. My indoor plumbing had an existing sediment filter which had been installed at ceiling level and hung unsupported from the water pipe. In order to change the filter, I had to climb up and balance on the top of my washing machine. I wanted it moved so I could access it. Klaus described how and where it could go. So he installed new pipe lengths to accommodate the changes, installed a new sediment canister, and a carbon filter canister. No more climbing ladders for me – now both canisters rest on a steel bracket securely mounted to the cement wall within easy reach. Also at arms reach and clearly labelled, are all the valves for the new filtration system and the new irrigation line. Those kinds of details and the solid workmanship and thought that went into the design are very important to me. Klaus also installed an expansion tank for my hot water tank and installed the tanks for the new water filtration system (along with all the apparatus for these systems; hoses, pressure gauge, drain line, etc). Before leaving, he went over everything with me, explained the pressure gauges and how they worked and what their purpose was, and gave me plenty of time to ask last minute questions. Border Plumbing continues to be my go-to for plumbing and heating – their electrical department is relatively new and I haven’t used that service yet. I have been a Border Plumbing customer since 2008 when I had my new natural gas furnace and heat pump/air conditioner installed. In my opinion, they are a reputable company, stand by their work, and have treated me fairly over the years. Klaus, I'd have given you more stars, but 5 was the max :) - thanks for all your help yesterday.
Once again very good service from Border Plumbing, Heating & Electrical. Colin G******* was very professional and polite. Took the time to show my husband & what to watch for incase any problems. Also, gave us a very good helpful hint when you have a dryer and hot water tank in the same room. Learnt something new today. So thank you, Colin.
Colin G. was great; he's a really personable fellow, and explained everything to me, and was willing to answer my questions that weren't related to the repair itself. Would definitely request his assistance again!
AIR CONDITIONER QUIT DUSTIN FROM BORDER PLUMBING CAME AND REPAIRED IT DID A GREAT JOB HAPPY WITH MY BILL
"no comment"
Colin was great! Very professional, knowledgeable and thorough in tackling the task at hand. My wife and I were very impressed with the work that he completed for us at our home. We will definitely call on Colin again in the future!!
Colin Gellatly just replaced our hot water heater. He was friendly. courteous and a real pleasure to talk to. Knew his job very well and did an awesome job. Would gladly recommend him to anyone
We just had a new gas furnace installed by Luke and Dayton. They arrived on time and did an excellent job of installation for us. They were efficient and were happy to answer any questions I had regarding operation of the furnace. They also were careful to disinfect and wipe down surfaces they had used, including the payment machine. We were very satisfied with the service they provided for us. I would highly recommend them to anyone needing work to be done on their furnace.
Had my A/C serviced by Dustin today, June 19, 1920, a very friendly and knowledgeable service technician. He was on time and got the servicing done in a timely manner. Before leaving he explained all that he had done. Company did well hiring this employee and I would be happy to have him again.
Colin G replaced out gas hot water tank. He was friendly, courteous. Told me his plan and kept me informed. Very efficient. Easy to talk to. Very pleased.
Dustin P provides excellent service and advice. He is very knowledgeable and a great personality. His assistant Ashley W. was also very knowledgeable and courteous. George & Pat Millar
Dustin P provides excellent service and advice. He is very knowledgeable and a great personality. His assistant Ashley W. was also very knowledgeable and courteous. George & Pat Millar
Very professional and positive experience from initial quote, booking and day of installation. From Reception to eventual installers, everyone was very positive to deal with and customer focused.
Julius K came to set up my airconditioner last week. He arrived on time, explained what he needed to do. Was efficient and professional. he definitely is an asset to your company. I will recommend Border Plumbing and Heating to anyone to get a job well done. Thank you for the awesome service.
Colin from Border Plumbing and heating did an excellent job of installing new fixtures to replace our old inefficient, and noisy garden faucets. Thank you, Colin
Dustin Pratch, Service Technician for Border Plumbing, Heating and Electrical has provided exceptional service for us in very timely, prompt, respectful , knowledgeable, accomodating and professional manner. Appropriate protocol during COVID were utilized. Totally satisfied!
Had my annual electrical check up done, part of the Gold plan I use with Border Pluming and Electric. Terry H did the service which went really well. He also did a quote for us on some electrical work we want done. Terry is very pleasant and respectful of your space and house. Thanks
Had my annual electrical check up done, part of the Gold plan I use with Border Pluming and Electric. Terry H did the service which went really well. He also did a quote for us on some electrical work we want done. Terry is very pleasant and respectful of your space and house. Thanks
Colin arrived on the scene right on time, assessed what needed to be done quickly, and did the job in a professional and efficient manner. Well done Colin...you do your company proud.
Dustin was fantastic. Super friendly, great communication, and honest. Will certainly use Border plumbing again!
Colin and Cory came to help me with a plumbing issue that I'd been struggling with for months. They were able to work out the problem and the most effective solution so hopefully I dont have to deal with these plumbing issues again. They were great, able to answer all my questions and professional.
Colin G did a great job clearing a stubborn kitchen sink clog.
Colin Gellatly was great: professional and polite, during the visit for the estimate and efficient and helpful during the installation. Perfect. Thanks again, Colin!
Dustin was very professional informative and courteous.We would recommend him anytime.
Excellent service and down quickly and cleanly for a new hot water heater.
Thanks to Dustin Pratch & Border Plumbing for the excellent service during our home's annual heating & AC inspection. Excellent service; on time response & clear explanations. Very considerate social distancing and care for the protection of everyone! Highly recommend them for all our needs!!
We just went to turn on our outside water today and there was water leaking from somewhere in the crawl space. We called Border Plumbing ,Heating & Electrical and there was a wonderful lady on that end , that was so polite and helpful, said they would get someone out within an hour. Sure enough within the hour, Border's truck pulled up and the most awesome young man by the name of Colin Gellatly was here to save the day. I showed him what I knew and from there on he just went to work, and within an hour had things up and running again. Colin was so professional, polite, and knowledgeable. He is truly a asset to the company, we will always call Border in the future. Our sincere thanks for the great service. Tom & Heather West Kelowna
I am very pleased with the work by Colin G. and Dan B. They were extremely efficient and had the work done promptly as usual by all Border staff for the many years I have been a customer.
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Steven and Dieter did an outstanding job renovating the plumbing system of our house.They were very professional , waisting no time to accomplish a big job.Steven gave us excellent advice on how to improve our system. Thank you Steven and Dieter.
Steve and his team were excellent to work with! We have an older home with tricky plumbing issues, Steve took so much time to figure out the problem and the best solution for us. I really felt he was on the side of the homeowner, giving us the best advice from many years of experience! The young men who came with him also were very helpful, all of them explaining the details in a way I could understand. I highly recommend this company. Also, Steve has great respect for the young men who work with him, treating them so well and working with them so skillfully. This company is very fortunate to have a wise, experienced man working for them. Phil as well was on site giving his direction, and I appreciated his in-sight.
MIke did a great job and very professional and courteous
Dustin Pratch was courteous, very informative, & pleasant experence
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Great service. Friendly, knowledgeable. Able to diagnose an intermittent problem. Count on them.
Quick response to call, tech was friendly and truthful.
Dustin is a very knowledgeable, dependable, and approachable technician!
Punctual, right to business, spoke to me about central air system in a language I could understand. Very pleased.
Maintenance done by Stephen Pashmore today and he was very helpful and explained systems on the heat pump to me. He is very knowledgeable and checked everything inside and outside and found no problems. We have been customers for over 14 years and have been very happy with Border Plumbing with all aspects of their service.
Colin worked quickly & efficiently. His explanations were clear & concise. Jamie McEwen
Dustin is a very knowledgeable, dependable, and approachable technician!
Dustin arrived on time, serviced the equipment efficiently, knew his product, offered good advice about future servicing needed. He also noted that we had no carbon-monoxide detectors, and counselled us about available brands and usages. And they weren't necessarily the ones sold by Border!
Very good service from Dustin Pratch would recommend Borders to anyone needing hvac service excellent work thanks to Dustin Kevin Adams
I used Border Plumbing last spring to look at what ended up being a thermostat issue. They were amazing to deal with so when I decided to get a new furnace they were the obvious choice. They came quickly provided different options at different price ranges and were true to their word on what it would cost. Jeff Coles was the technician who helped with deciding what furnace would work best and preparing me for the installation date. A few month later I was having issues and Jeff Coles happened to be the one who came back and noticed I wasn't using my new thermostat to the potential I could be and set it up to better suit my needs and explained everything without making me feel rushed or silly. He is always friendly, smiley, and great to deal with. If anyone ever asks who I would reccomend for furnace and heating needs I would not have to hesitate to say Border Plumbing, Heating and Electrical.
Great service. Klaus was very informative and helpful. Took the time to clearly explain our various options.
Dustin serviced our gas fireplace and it looks like new. Did a great job, very personable and answered all my questions. Would definitely recommend him
Dustin Pratch completed our spring servicing for our high efficiency furnace. He was on time, explained each step completely and never made us feel rushed. He answered all our questions thoroughly and had a very pleasant demeanor about him. I have no hesitation in recommending him as an excellent technician and a good PR person for Border Plumbing and Heating.
We were very pleased with the Service we received from Dustin today and would recommend his service.
Klaus and Paul from Border did an excellent job installing our new water treatment system. The finished job looks great, and they were both very professional, polite and friendly. I really appreciate the fact they took their time to explain everything to me and am confident about our now-improved water quality. I would not hesitate to recommend their services.
Jeff from Border Plumbing provided the most thorough and informative furnace service that I have ever had - and i can say that comparing to 4 other local service providers who have all disappointed... which is why we decided to try Border. No hesitation in recommending their service and we will be using them exclusively from now on.
Had Tyler & Cory install a new hot water tank today and was very satisfied with the excellent job that these two technicians did. Very thorough and knowledgeable. Left the worksite very clean and explained the operation of the new tank very well and answered all my questions. I think this company goes out of their way to hire knowledgeable and friendly staff.
I have utilize Border for Furnace and AC service contract over the last 3 years plus a gas water heater install and satisfied with their work. Jeff Coles is the best service guy I have had a highly recommend.
We had a challenging situation with some damaged furnace vents and Owen and his team were able to diagnose the issues and make the necessary repairs in short order. He was very helpful and informative keeping us up to date on progress and coordinating other technicians as required. In addition he was very empathetic assuring us he would make this right. I wouldn’t even think of using another company for these services!
Prompt, Courteous and Knowledgeable service!
Just want to take this time share our experience with Jeff today. We have been having problems with our furnace for the past few days and called Border Plumbing, Heating & Electrical this am. To our surprise they were able to send out a technician (Jeff) within hours of our call! Amazing, prompt service. Jeff was extremely personable, knowledgeable, and patient and with us. He was able to fix the problem in a very short time which reduced our stress level. Although we are aware our furnace will require a replacement in the near future he has bought us some time. Over impressed with the professionalism of this young man. Thanks again Jeff......a pleasure to have met you. Kind regards.
I was impressed with the work performed by Jeff on my dryer vent. My initial concern was the termination port. Jeff identified a problem with the screws in the rigid metal ducting connections which required replacement of the metal ducting. Jeff also adapted a cover for the hole in the ceiling.
Jeff is very professional and knowledgeable. Would recommend.
Very prompt and helpful service by Jeff (and on a weekend!). Fixed our heat pump problem quickly. Many, many thanks.
Dustin and Landon arrived on schedule on a snowy day and conducted a regular service and review of my furnace. As normal with Border employees, they were knowledgable and thorough and the advice given was welcomed. Highly recommended.
Jeff C. just came and completed service on my furnace. He was super friendly and knowledgable. He was very thorough and great at communicating about what he was finding. I will definitely call him and Border Plumbing for my future maintenance needs.
Same day furnace repair today - important since our 9-year old furnace was making an unusual sound. Jeff was excellent at explaining what had happened with the motor and replacing it. It's so reassuring to have something fixed by a pro in such a timely manner (especially in the winter)! Thank you!
Excellent service!
Jeff did an amazing job of installing a new thermostat, furnace igniter and helping me to set app up. He was very polite and friendly, and went above and beyond to ensure my furnace was linked to the new thermostat. Very happy with the job he did :)
jeff and brandon were great. thanks a lot guys
Mike was very friendly and able to communicate what the issue was and to fix it. Same day service in this chilly weather for frozen pipes was amazing. Thank you so much for dealing with my problem. I will use them for any future maintenance or issues.
good,professional,clean they are a best in bossiness
Effective and customer-friendly service by Dustin. Comprehensive assessment and solid receommendations.
Border came through for us after another well known company in town snubbed us. They were here with in 10 mins. Klaus was great, fixed our problem and had some good suggestions for after care. Would recommend using them in a heart beat!
Luke was assisted by Dayton. One of the things that impressed me was the time they took to answer questions and the number of times that they would pause to ask, "Is everything clear? Do you understand everything? Do you have any questions?". The quality of the work from an appearance perspective was excellent. They worked hard, efficiently. When an unexpected problem occurred, they stopped to explain and waited for our response. Very courteous. Initial assessment of problem and explanation of options was also excellent.
Dustin P***** was sent out to do my regular furnace servicing at the scheduled time. He was very professional, protecting his shoes to not bring outside dirt into my home. Before he arrived I was having some issues coming up on my thermostat saying Malfunction which he investigated right away. It turned out that it was the flame sensor. After discussion I decided to have the sensor replaced rather keep the old one that may have malfunctioned again. Work was done with little to no interruption to me. Thank you Dustin. .
Thank you so much to Julius who fit me in when a appointment had been cancelled, they arrived promptly and replaced my furnace, and had previously Left me 2 electric heaters in the mean time until the furnace was replaced, they are a awesome business
Great job installing our new furnace . Julius and partner were pleasant, knowledgeable and efficient. Work area was cleaned beautifully and everything was explained clearly and concisely. An excellent job. Ron and Suzanne Grierson
Border Plumbing, Heating & Electrical was very courteous, punctual and is a very fantastis Company. Employees are very knowledgeable, courteous and customer orientated individuals. Luke S. and Dayton B. made me very comfortable in asking questions about the products and at ease in using and understanding the controls. Thank You
Today we had Mike Crandell to our home to install a tankless water heater. He arrived on time and was most polite and very professional. We were told it might take the whole day with them maybe coming back tomorrow just to finish up. Everything was completed before the end of the day and it was a beautiful job. MIke took us downstairs to show us what he had done and explained each and every part to us. He is without a doubt the best plumber I've ever had. If I could give him more than 5 stars I certainly would !!!
We had a huge plumbing issue in our older home, Phil, Mike and Paul came to the rescue ! They worked hard, figuring out a solution. They explained all the details of what had to be done and why. They were so polite and courteous to our family, going the extra mile to make sure the repaired area was left in the best condition possible, and we understood the changes and how to maintain them. I HIGHLY recommend this company !!
Stephen is amazing, professional, courteous, knowledgeable and very pleasant. I always feel safe and secure after I have placed a service call knowing my issues will be resolved. Excellent staff in all areas. Highly recommended. Carol B
Excellent service!
We could not have hoped for a better experience than we received from Border. Thanks to Tyler and Jeff for providing onsite estimates, walking me through the whole installation process while providing me with pictures, recommendations and equipment options made choosing Border an easy decision. Our HVAC installers, Luke & Dayton kept us informed throughout the entire installation process. They thoroughly explaining all details of their work along with the features of our HVAC system. During our plumbing retrofit from Ploy-B piping, Tyler, Dieter and crew upgraded our plumbing and fixtures seamlessly with minimal damage and maximum speed and efficiency. Thank you to all the crew and coordination staff at Border for making our home upgrades pleasurable and painless. Highly recommended.
The installation was efficient and very professionally done by Julius and the rest of his crew.
On Saturday , November 11th 2019 I discovered both of my toilets gurgling. When I flushed the en-suite toilet the water came up to the top of the bowl. I knew something was terribly wrong as plunging the toilets didn’t dislodge the blockage. I also knew I could count on Border Plumbing and Heating to come to my rescue. Paul Leader arrived at 4:00 and worked tirelessly until 8:45 to unplug the blockage. He arrived on time, was so polite, professional and considerate as he laid down Immaculate drop sheets throughout my house. If all sevice technicians were as consistently well trained, polite and professional as this young man was, what wonderful service we would be receiving from the companies we count on to provide day to day to day service to our homes and appliances. Thank you Paul for your five star service. My past experiences with Border technicians have been equally excellent. Cauleene Pollock
Dustin was professional, knowledgeable and efficient. He took the time to answer my questions and left me much more informed about my maintenance of the furnace. Highly recommend. A Thanks Dustin.
I would like to thank Jeff for being prompt, courteous and very knowledgeable, He takes time to explain what he is doing and how this may or may not impact the item being serviced, for me it was an older furnace. I was explained my options to correct the motor problem. Discounts and rebates were explained, along with brand, warranties and price points. Booties were worn while in the house, filter was cleaned and put back, and the floor vacuumed after service was completed. A thorough job done well. I appreciated the high quality of his work, and would highly recommend both the company Borders and especially Jeff a truly professional technician. Thank you. Will see you again next year.
Our plumber Mike C. did a great job! Thank you
Dustin did a great job doing the yearly service on my furnace. He is very knowledgeable and took the time to explain things to me. He takes pride in is job.
The installers Luke Schneider and Dayton Bailey were professional in all their conduct to install my new furnace. They were communicative all throughout the process, and they did an amazing job. They made the difficult process of running pvc piping from the basement up to the roof seem easy. Thanks for the great job guys, I've now got a great furnace to keep me warm for the winter. Jeff Coles the service technician was professional in all his conduct to evaluate my need to receive a new furnace. He spent a significant amount of time evaluating what was required to complete the job in the least intrusive way, and presented with full explanations the various costs I can choose for the project. Thank you.
The installers Luke Schneider and Dayton Bailey were professional in all their conduct to install my new furnace. They were communicative all throughout the process, and they did an amazing job. They made the difficult process of running pvc piping from the basement up to the roof seem easy. Thanks for the great job guys, I've now got a great furnace to keep me warm for the winter. Jeff Coles the service technician was professional in all his conduct to evaluate my need to receive a new furnace. He spent a significant amount of time evaluating what was required to complete the job in the least intrusive way, and presented with full explanations the various costs I can choose for the project. Thank you.
Excellent service!!!
Seemed to be blocked. This morning we enjoyed excellent service from three departments of Border Plumbing, Heating and Electrical: Kristina (first line of defence), Matt (or Mike) (on dispatch) and then Owen (in the field). All three were exceptionally friendly and helpful, not to mention incredibly speedy in their response to our failed furnace. In addition, they displayed extreme patience and understanding when we realised that it was our error, not a malfunction and their trip was unnecessary.
Stephen was here on time to service our furnace explained some minor problems to fix to make furnance more efficient. He took pics gave us a detailed quote. He left the work area spotless. Thanks Stephen and Border
Great service and very fast! And we much appreciated having our problem solved. Thanks Border and Jeff!
Excellent service and a great guy/plumber. Very quick work and suberb.
Stephen did tune up on our furnace. Took pics of the small problem areas explained what should be done gave us a detailed quote as well as pics. Left work areas spotless very professional. Thanks Stephen and Border
My husband and I had a new furnace and A/C installed by Dayton. We found yo be very willing to answer all or concerns and question. He is a very professional, polite, personal and wanting to only produce a job well done.
My husband and I just had a new furnace and A/C installed by Luke. We found him to be an excellent tech. Willing to answer all our concerns and questions. Professional, polite, personal and wanting to only complete a job well done.
Great service.
Julius Khan arrived on time did a great job of installing the furnace and cleaning up after. Explained how use it and the thermostat in a friendly manner.
Both were very friendly,helpful and knowlegdable. Job turned out great,have no complaints at all. Would definitely recommend.
I had heard from many friends that this was the company to use for a furnace install, so contacted Border plumbing.Right from the beginning the service we received was amazing,and the installers exemplify how great employees represent the company they work for. Luke and Dayton are definitely an asset to Border the work was done in a timely manner and very professional. They also answered any questions I had and explained, everything that was done, and so respectful the clean up was amazing. The experience I had with Border plumbing was exceptional and I wouldn’t hesitate to use them again. Thank you so much and I will definitely recommend this company to friends and family.
Always very helpful and reasonably priced.
Had to have all my plumbing replaced. Klaus did an amazing and thorough job. I would recommend this company to anyone. Service was exceptional and they went the extra mile.
Mike was friendly, professional and knowledgeable. He solved the problem of our ongoing leaky toilet. Thanks Mike!
Myles was professional, kind and very knowledgeable. I appreciate that I trust him to leave him in my home knowing that the work will be done and he was very kind putting up with my cats. Highly recommend
Great service, nice people. Had a "On Demand" water heater failure on Saturday. By Monday at Noon a new one had been installed and is working beautifully.
Collin replaced our hot water heater this morning. He was a very talented plumber and worked systematically on unhooking our old hot water heater and connecting our new one. Then he showed me how to operate the new water heater. He was very thorough in what he did and had a pleasant personality. I really appreciated his service.
Border plumbing staff are very knowledgable, courteous, and reliable. They provide accurate quotes, are considerate of your schedule and always clean up after themselves and they go above and beyond with their service. It feels nice to find a company that you can trust with your home and your hard-earned $$ to take good care of your electrical and plumbing, heating and air conditioning needs!
Colin G. arrived on time and didn't quit working until everything was done. He respected our floor and carpeting in removing the old hot water tank and installing the new, and made the effort to fully explain his plans to complete the job. Upon completion, he explained and demonstrated the start up procedure in our presence, leading us thru lighting the pilot light, filling the tank and turning on the heat to the recommended level. He was most pleasant and polite during the entire process and he left us feeling very happy with the work he did in replacing the hot water tank.
Had an A/C problem and Dustin was friendly, on-time and honest. Will certainly recommend them to everyone.
Very very efficient & knowledgeable! Excellent service!
Very impressed with the customer service and a/c work by Jeff C today. Arrived promptly, very courteous and explained results of his maintenance checks and recommended work. Quick, efficient and left everything clean and tidy. Definitely recommended.
Mike Crandell, Technician arrived early, diagnosed the problem with our hot water tank quickly, repaired it and also quickly inspected our furnace. He was very thorough and left our place cleaner than when he arrived-:) We will definitely use this company again.
Jeff did some warranty work on our furnace. He was fast and efficient. Answered all our questions and was very helpful.
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Very knowledgeable and professional, came when they said they would and were efficient at getting the our HVAC job done, would definitely use again or recommend to a friend
Dustin was courteous and professional and shared valuable information with us about our HVAC system. His great service was very appreciated. Thanks Dustin!
Dustin was courteous and professional and shared valuable information with us about our HVAC system. His great service was very appreciated. Thanks Dustin!
Very knowledgeable and great customer service!
Very Pleasant and did an excellent job for us.
Very Pleasant and did an excellent job for us.
Jeff Coles is a great caring honest technician! Just lately we were having an issue with some water leaking out the bottom of our furnace. Called Border and they immediately sent out a technician, Jeff Coles. He fixed the problem and in addition, he did a service on our air conditioner (which was an older unit). He thoroughly explained to my wife what was causing the issue, what he did to fix it and what he would recommend going forward. In addition, he called me at my office and explained everything to me as well. As it turned out we had just installed a new furnace (from Border) eight months earlier. Jeff explained in the initial set up of the furnace, there was one thing that should have been adjusted in the initial set up and it wasn't. He made the proper adjustments and fixed the problem immediately. The thing that impressed me the most was that he not only fixed the problem, but he explained why we were having the issue (in detail). Took full responsibility in the fact, this should have been done at installation and a result there would not be any charge for the service call. If Jeff had not explained all this I would not have known. I felt Jeff went over and above in terms of customer service to resolve our issue. He is a very caring, meticulous technician who knows his stuff! I would also add...we have been extremely pleased with the customer service we've received from Border Plumbing with the purchase of our furnace and the follow up service. We will happily continue to do business and recommend them to others.
Super fast service!!! Excellent fellow who was very good, polite and helpful. Very very good service.
We couldn’t be happier with the service from border. Jeff Coles went above and beyond today. He took the time to thoroughly explain what had happened to our furnace motor and Why and how to avoid it in the future. He explained some things about our systems in the mechanical room I wasn’t quite sure about, and was very conscientious when giving advice on what should be updated and replaced in our home. While waiting for the repair parts he took the time to clean parts, and even notified me of a wasps nest I hadn’t noticed. Beyond happy with his service !
Great service. Super helpful, knowledgeable and honest. Honestly, just a good person, you can tell he cares about what he does. He just wants to help. Definitely giving him all my business from now on. Would not hesitate to hang out and drink beer with him!
Excellent service and staff.
If you want prompt professional, plumbers with high knowledge of their trade, this is the company to deal with. Mike arrived promptly as arranged, set to work and was finished in a very respectable time period. I have used Border on numerous occasions and have been delighted with every one. If there is a negative for a crotchety old guy like me I never have anything to complain about. An excellent company, well staffed, and a pleasure to deal with.
Steve was excellent at telling me about my air conditioner.
Border sent a technician within hours of my call, texted me that he could come earlier and then Jeff, the tech, was professional and kept me informed of every step. Was great with the dogs as well. The a/c is doing what it is supposed to again. Thanks!
Every team member that visited our house were EXCELLENT! From Jeff D. who gave us the estimate, and we didn't have to pay any more than estimated. We are so happy to finally find a company that satisfies after using several other companies. Julian and Kordell installed the furnace and A/C, they were very personable and did aa great job! Jeff C came back to install a gas valve and was the BEST contractor ever! Thank you.
Reliable, friendly, extremely knowledgeable and efficient. Thank you for making our house cool again! Will definitely use them again in the future and call Owen! Kelly & Greg Swank
Dustin did an excellent job of our service call . Was very clear in his comments and made sure we were aware of any concerns or possible problems and were aware of our options going forward .
Very quick service on new construction that we wanted. Only 36 hours from initial call to estimator visit to completion of construction. Mike Crandell was very professional and did an excellent job explaining what was planned, reviewing the results, and cleaning up. We have been very pleased with all the service and maintenance we have had from Border since we moved to Kelowna. Mike is typical of their excellent team.
Prompt, courteous, friendly and overall amazing! Air conditioning quit, gave them a call, they had someone here in 15 minutes. Jeff diagnosed the problem within 10 minutes and had it fixed and running within an hour!
Both Dayton And Luke were Outstanding Very Professional And Knowledgable and Job was finished in 6 hrs,,After I indeed thought it would be longer with my ancient furnace!!
Justin Lund came to replace my AC at my home. It was an after normal hours call, but we had just got home to a hot house. He was on time, extremely personable and knowledgeable. He had me going in no time. Very professional. Border has my business from now on. Thank you Justin!
Colin did an excellent job and was very knowledgeable thanks to border plumbing for sending him out I will recommend this company to my friends and family
I had a problem with a septic pump and my plumber of 20 years refused to look at it. When contacted, Border Plumbing came out right away. Tyler looked at the problem, gave me a few quotes, and then tackled the difficult problem. Two hours later we were back in action! The cost was very reasonable. Border is my new go-to plumbing company.
Mike was on time, very pleasant and knowledgeable. He diagnosed the problem and fixed it with minimum time and cost. Thanks so much!
We were very pleased with Border Plumbing and with Colin G. We noticed a leak from our kitchen tap and called for assistance. We were offered a same day appointment but our schedule did not work out and, instead Colin came first thing the next morning. He brought the appropriate cartridge but the tap itself was in poor condition necessitating a decision on whether to replace it completely with one Border could supply or one of our own choosing. Colin was able to quote the prices for the various options immediately. He had to head back to the warehouse to get the one they supplied and replaced the old one immediately. Colin was unfailingly polite, efficient and helpful in explaining things. We hope we don't need a plumber any time soon but, if we do, we will happily contact Border Plumbing. Thanks! *****
I was given a time the same day for installation of a hot water heater. Colin was very knowledgable and helpful. I would not hesitate to recommend him for home repairs and installations.
Jeff was very good, knowledgeable and efficient. He explained everything so I could understand what he was doing. Would recommend Jeff and Border Plumbing without hesitation. Thank you
These guys, Julian and Luke where awesome. They where helpful, polite. Very professional. Answered my questions. They where great representatives for Border Plumbing, Heating and Air. They are my go to guys!
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Dustin Pratch came to service a/c and gave me a thorough rundown of the steps involved as well as some tips and went over the inspection and explained the results. Dustin was polite as well as knowledgeable and took his time to explain things to my satisfaction. I signed up for the energy saving agreement. Thanks Dustin.
Knowledgeable, polite, friendly, clean, considerate, neat, respectful of our home. Gave great and simple explanations on the furnace A/C unit and education. I would highly recommend Border. These three gave quick and attentive service that they can be very proud of.
Review Date: Jun 23 2019 2:50 pm Customer Name: Patricia Iwamura Employee Name: Jake D. Review Site (click to view): Better Business Bureau
Just had Dustin Pratch come to my home for my annual HVAC service. Great job! Very informative.
Fantastic employees make for a great company. Wouldn't think of dealing with anyone else.
Very professionally, explained clearly and patient. Personably Good job Jeff wouldn't be afraid to have him again.
Excellent service by a friendly and professional technician. Border offers a five star service at an affordable rate.
Dayton and Luke install our new******* air conditioner. It was a pleasure to have them in our house. They installed it expertly (like they have done it before), relatively quickly and, as Border always does, cleaned up after their work. Kept me informed during the installation and explained its operation in an understandable way. By the way, the******* AC, which is made by *******, is highly rated and sure is quiet when operating.
Justin L was efficient, thorough, polite, informative and respectful. He inspected our A/C , took pictures to show us what he was talking about. Explained the report thoroughly, asked if we had questions or concerns. Put "booties" on when entering our home. Not bombastic or pushy. Mild mannered and very knowledgeable. We have been using Border Plumbing for many years with their yearly maintenance program and have always been satisfied with their work. But I have to say Justin did the most thorough inspection of our A/C ever!
Terry Holtom (Electrical) provided excellent service. He went out of his way to be helpful! Highly recommended!
I had Kordell from Border in today to do my yearly servicing of my A/C and he did a great job. Very thorough and knowledgeable technician. Explained everything very well.
Friendly, cordial and professional approach to analyzing our old air conditioner. Thorough examination resulted in us having confidence in the results provided by Dustin. Encouraged us to ask questions about the report and provided a good layman's answer.
In 30 years of owning a home I have never dealt with a more efficient knowledgeable courteous technician in my life I highly recommend Jeff C. he gets 20 out of 10 stars from me, if contacting them for service request him. He's by far the best! Thanks, Robb Markham
Julius Khan of Border Heating and his team Installed a furnace and airconditon at our place in Westbank B.C. Excellent service ,clean and prompt.We very pleased and satisfied ,would recommend to anyone. Thanks for an excellent job done George Nater
Technician Jeff H***** came to my home last week to conduct a review of the status of my heat pump, installed by Border sone seven years ago. This was one of several visits from Jeff over the past few years, and it added to my appreciation of his skills and professionalism: I have always found him to be pleasant, trustworthy, accommodating, conscientious and meticulous in his approach to his work--traits which I have found, unfortunately, to be significantly lacking in the area of General Customer Service in too many other areas of the marketplace. *********** Kelowna
Jeff came when he said he would,he was very informative, checked all the systems and did an awesome job . We would recommend the company to anyone.
Dustin was very professional, knowledgeable and friendly! I highly recommend him for future calls for our household and any other customer who require your service. We have been most happy with other staff members that have been to our home in the last few months to service our problems. Thank You
Dustin is a pleasant young man who gave us excellent service.
Kordell's attention to detail was impressive. He provided thorough explanations in answer to all questions and is a credit to his trade and employer.
Dustin P***** was our Service Technician. He was to arrive at 8:00 am and was on time. When entering the home he wore protection on his shoes. He explained to me his actions as to what he was doing. He helped me understand the working of our thermostat which I don't think I will fully understand but he had me understanding it better not than in the past four years. He was very professional as well as cordial which you don't always find these days. I wish to thank him.
Jeff was on time, professional and informative. I would highly recommend him and Border to anyone.
Richard D and Paul installed a new Air conditioner in our home today and they did an excellent job removing the old AC unit and making adjustments to our furnace as required. Prior to leaving they made sure that they tested the functionality of the new unit. They also extended their stay with making adjustments to our thermostat to make if more tailored to our needs. Excellent Service
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Border Plumbing,Heating & Electrical..Great service as usual.Very friendly and professional.Thanks Dustin Pratch..
Dustin was very friendly and thorough. He took the time to explain what needed to be done and possible future needs for our furnace. Thanks!!
Excellent professional furnace service provided by Dustin. Thorough communication about everything he did and how my furnace is performing. Answered all questions I had. Highly recommend.
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Review Date: Mar 21 2019 11:29 am Customer Name: Lenora Nelson Employee Name: George B. Review Site (click to view): Better Business Bureau
Richard and chad came and replaced my air conditioning unit and were very friendly and very professional and had the job done on time and cleaned up very nicely after they were done .and explained everything they had done very professionally so that I was very happy with their work and will definitely recommend border plumbing and heating &air to other people .thanks A lot guys
The Boyz were awesome!! 9 hours non stop...... heats on and a new high efficiency unit is in play thanks to Chad and Richard!!!!
Dustin P. came to service our furnace. He came promptly at the expected time. He was thorough, careful and polite. He explained the system health report in detail. He wore over-boot protectors to prevent soiling our floors, and asked before using our bathroom, (didn't just use it). He explained that we had filters that no longer fitted, since they were for our previous furnace, and sold us the correct one which he had on his van and then installed it for us. We were pleased to do business with him.
When my furnace quit running late on a Thursday afternoon, I called Border because I had seen them servicing other homes in the park. There was no hesitation regarding time, they arranged for an emergency call immediately. During the call all my questions were answered, my options explained and there was no pressure to make an immediate decision, As well, they offered electric heaters to provide heat during the cold winter night. I have found both Chad and Richard to be top-notch service providers, knowledgeable, polite and very efficient. From putting down drop cloths, taking out the old furnace/air conditioner and installation of the new units right down to vacuuming the area afterwards they were amazing. A huge thank you to both of them and kudos to Border for hiring such excellent repairmen!! I will use the company from now on and I highly recommend both the company and the repairmen for their superb service.
Chad and Richard just left after doing an amazing job replacing the furnace and the air conditioning coils. Both were extremely professional, and did an incredibly neat job. What a huge difference from the previous installation! Chad made sure I knew how to use the device to control the units, and programmed it for us. Furnace is working wonderfully - we'll have to wait for some warm weather to use the air conditioning. However, they verified everything working before they left, so I'm confident we won't have any issues. Thanks very much to both, it was a long day for them, but their work was much appreciated!
Both Mike (owner) and Myles (technician) provided excellent and timely service. Myles was professional and knowledgeable and a self-starter who did not need to constantly ask me questions. I also like the fact that this company is NOT sending sick people to my house - this happens occasionally with other companies and it is totally inappropriate and selfish. Nobody wants sick people in their homes these days. Well done Border Plumbing. Smart AND healthy! Oh, and prices are VERY REASONABLE - that is well worth mentioning. Thank you.
Great service right from the first call. Advertised as a 24/7 company and when I called after hours, Mike answered and we discussed my furnace issue and Mike discussed some of my options and we made a plan together on how to move forward. He was calm and patient and informing. He said Jeff would be at the house at 8am. I arrived at my house at 8:15am and Jeff was in the driveway waiting! He looked at the furnace and identified the issue and, again, we discussed a few options on how to fix the problem. He sat down while explaining and was very thorough, calm and patient. Once I agreed on the option, we used a very slick piece of technology to make the part order and sign off and make payment. All very efficient yet relaxing. Both Mike and Jeff were great. Jeff was patient with my very barky dog which also helped. I highly recommend Border Plumbing, Heating and Electrical.
Shout out to Chad and Border Team! Chad and Richard worked diligently all day installing my new Bryant Furnace! Great Company, Great People. Thank you
Shout out to Chad and the Border Team. Chad and Richard worked diligently for the whole day installing my new Bryant furnace! Great Company, Awesome people! Thank you
Couldn't be happier with the customer service, especially having portable heaters dropped off until our new furnace could be installed. Thanks again to techs Chad H***, Richard D******, and Paul L***** who were very professional! I will definely recommend Border to anyone!
Great service and pleasant approach. Answered all questions and provided good suggestions with common sense options. I would recommend him with no hesitation. 100% happy, thanks.
Honestly this is the first time I feel that I got my money's worth. Jeff C. was so efficient. He explained everything with pictures of my furnace and even showed me the worn out parts that he changed. I have never experienced such good service with another company here.
Grateful for Justin getting back to us so quickly on a weekend! Very knowledgeable and kind. Highly recommended!
Grateful for Justin getting back to us so quickly on a weekend! Very knowledgeable and kind. Highly recommended!
Efficient; kept me informed as to status of installing a new furnace.
Justin Lund, service specialist for Border was extremely knowledgeable and helpful. An aging furnace, he has given us some realistic choices some whereby we may save on our utility costs. Great guy, Border is a very good company.
This is a fabulous company to deal with. From the phone conversations, to the initial meeting with Owen and Julius, then the installation by Chad and Paul everything was handled professionally. In each step, the people we dealt with were friendly and explained everything to us. Chad and Paul spent an entire day (and I mean 10 plus hours) working to install our furnace and piping in an extremely difficult and time consuming old house. They were the best. I would highly recommend this company.
Very professional and quality workmanship! Would recommend to anyone for their heating and plumbing needs.
I totally recommend this company! Everyone , from start to finish, was prompt, knowledgeable patient, and very respectful. We were without heat ( winter time -Jan) and they could not come right away to put in a new furnace ( but did within a scheduled date within 48 hrs), but did come right away and provide electric heaters put place throughout our home ( free of charge) to keep us warm and comfortable. They explained everything what they were doing and how to use it ( program thermostat because we didn't want to do that right away otherwise they would have done it for us , change filter etc.)We even called on a Sunday and they were ready to help us out right away. We did call other companies and did not receive the same help at all -some we had to leave messages that they did not return until the afternoon the next day, even tho we said we were without heatIf you want quick answers, prompt service, call this company!! We definitely will call them when we need someone for plumbing, heating, or electrical again!
Very professional, arrived on time, explained the work and time required. Cleaned up after very well. I signed up for the ESA program, it has been a huge savings. Would recommend them 100%
We called Border when we were having furnace issues over the holiday season and our existing heating and plumbing company let us down. Myles Pawless was out and diagnosed the problem. He was friendly, efficient and professional. We needed a new furnace and it was Julius Khan and his team that did a great job installing the furnace. Again, they were efficient, professional, courteous and neat. We would not hesitate to recommend them!
Jeff came over on the day we called and explained everything to us thoroughly. He had to leave for a part but returned quickly and had our furnace up and running. Very professional and personable.
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Border is a great company to deal with, our annual inspection was done by Aaron S**** who is very friendly and knowledgeable but really every person we have dealt with from the owner down including the office staff, sales (Jeff C****) and installers (Dustin & Julius) have been equally good to deal with. I recommend this company.
Very happy with the service we received from Shawn at Border. Our hot water tank said its final farewell on the morning of Christmas Eve. We called and they had a technician out within an hour to diagnose the issue. They prevented any real damage from happening by shutting off the hot water line. They provided a quote and were able to install a new hot water tank the next business day. Shawn was able to answer all my questions. Thanks for the Christmas miracle of hot water!
MATHEW was a excellent tech . he done great work and was very friendly and answered all .our questions with great knowledge. he would be highly recommended .
During our annual service to the furnace the first service person could not reliably restart the furnace. The solution was somewhat beyond his expertise so he called in their experience technician, Jeff C****. Jeff at first found a problem with the 4 burners. Then he found a problem with the initial installation of the exhaust pipe to the outside terminal. He put us on an urgent service schedule and found time to return two days later. Luckily we had a heat pump as backup and the outside weather was not cold enough to restrict its function. Jeff returned within two days and resolved all of the issues and our furnace now functions effectively. This also included the replacement of two pressure valves that had flooded as a result of the poor original installation. Throughout this process I was frequently kept up to date about the progress of the repair. He also checked the power board and wall mounted control system and found no problem with either. Excellent work.
We just had a new furnace and water tank installed and are very happy with the result. Jeff, Chad and Julius were very friendly and helpful and answered all our questions. In the past this company has installed a new air conditioner and also regularly service all. They are very professional and we would highly recommend Border Plumbing, Heating and Electrical !
Border was a great experience from estimate by Jeff (who arrived bang on time as booked) to a call confirming our install 11 days later. Chad & Julius arrived early on install day, friendly introductions & explanation of the process, laid down a mat from front door to basement and put in a long 11 hour day. ( part of the job involved decommissioning a geothermal system) A quick tutorial on our new programmable thermostat included !They left the work site clean & tidy, and didn't leave until the system was up & running. Piping, venting & duct work all looked very professional, & solid. We will be seeing you again when our hot water tank is replaced with a gas fired unit. Strongly recommend this company ( and Chad & Julius) for their product & service.
We are more than 100% satisfied!! Jeff and Paul were amazing --- competent, explained in detail what they had to do before they did it, friendly and hard workers. We could not have asked for better furnace installers. It was a big job but they kept on working .. I don't even think they stopped for lunch. Thanks Jeff and Paul. Border is lucky to have you. Lil Premack and Hugh Rose
We had a few companies come and give us a quote. Jeff with Border was by far the best experience we had. He sat down with us, spoke about our options and gave us quotes before leaving. Most sent an email days later. When it came to installation, Chad and his team arrived on time, were friendly, polite and professional. They worked hard all day and when it was done, the took time to show us their work and explain our new system. They were clean and tidy, like you wouldn’t know they were here. We would recommend them to anyone.
Dustin was great! He came on time and kept me updated throughout his visit to review our furnace performance. He was very thorough and very personable, and I'd highly recommend Dustin / Border PH&E in the future!
I have used Border Plumbing, Heating & Electrical for all repairs done at my house- they are fantastic. Recently I just had a furnace installed, and it was harder then expected, but the two guys who installed it (Chad & Julius) were amazing. They were super friendly, came up with a way that would most effective and efficient and over all did a great job. Highly recommend this company, and these guys!
Myles P. replaced a blower fan on our gas fireplace. Myles was courteous and worked efficiently. We have used Border since moving to Kelowna 4 years ago and have always received prompt service.
Replaced a furnace, water heater and AC unit. Excellent service from start to finish. Chad Hill and Julius Khan completed the install, all work was completed in an efficient and professional manner. Thanks fellas.
****** completed a thorough check of my furnace. Very personable, professional, and did not mind me hanging over his shoulder. Answered all my questions in an efficient manner.
Julius did a great job installing my new furnace. He was on time, quick, quiet, efficient, clean, helpful, professional and polite. Thank you.
Excellent Service. Extremely through and efficient. A pleasure to have Dustin as a service technician. Will definitely keep his card for future reference when work is required.
Justin is first rate. He was professional, knowledgeable, and courteous. Justin easily answered all the questions regarding my fireplace. He followed through with providing further information concerning replacement of the fireplace fan in a timely manner. Upon completion of the work, Justin reviewed the invoice and recommendations with me prior to payment. I would also like to commend the office staff and dispatcher who were courteous and helpful. I highly recommend Border Plumbing, Heating, and Electrical.
Amazing Service, very specific & detail oriented. Dustin explained the specifics of the service to me which was greatly appreciated! I highly recommend Border Plumbing & Electrical to anyone who needs the service. I was recommended by word of mouth from Chris Johnson who highly recommended their service.
This morning Justin of Border Plumbing, Heating & Electrical installed a fan into our fireplace. I was very impressed with the professionalism and efficiency that he installed the fan. I would recommend Justin of Border Plumbing, Heating & Electrical to anyone looking to have good service and an excellent professional experience.
We recently had our furnace and air conditioner replaced. Chad and his team were friendly, timely and cleaned up well. He did a great job of explaining all the details of our new equipment, how it should work and minor things to expect. Thanks Chad and Border Plumbing
We have been dealing with Border Plumbing and Heating for four years now and always a positive experience. Jeff Coles just finished our fall furnace servicing and provided courteous, informative service explaining exactly what he was doing and why. Definitely recommend Jeff and Border for your plumbing and heating needs.
****** was friendly, professional, knowledgeable and explained the options available to us. He quickly obtained the necessary parts, and got our furnace operating. The job was well done and we would recommend***** for furnace repairs.
I received excellent service
Justin L and KD were polite, quiet, efficient and clean. They explained everything they did and left the furnace running more quietly and efficiently than it has ever done. I knew what the charges were to be ahead of time: no surprises, no upsell, no scamming. Great service: best I have ever had from ANY company in the 50-plus years I've owned a house. FIVE STARS seem inadequate!
Justin very knowledgeable and informative. Quite apparent that he loves his job and the company he represents. A pleasure to have in our home.
We had our furnace tune up performed by Dustin Pratch. He arrived at scheduled time, he was polite, knowledgeable and explained what he checking as he worked. He showed me where a run capacitor was weak and and I felt comfortable in his explanation to have that part replaced. Dustin represented Border Plumbing as a very professional technician. I would highly recommend Border Plumbing.
Chad H was very professional and did not hesitate to answer any questions that I had. They arrived on time, left our home neat and tidy and discussed the issues that needed fixing with us along the way. Would recommend Chad H to anyone. Thanks guys.
Jeff C serviced my AC and furnace today. He was very thorough and meticulous to detail. Exceeded my expectations and very professional.
Dustin was professional, friendly, efficient and clearly explained all of the work he did and completed in a timely manner. I was very happy with all the work done
Great Service technician! Dustin worked quickly and efficiently and clearly explained each item on the checklist. He was very friendly - we both have cats!! Thanks, Dustin!
Fast reliable service, great technician.
With Winter just ahead of us, I inquired from a neighbour who they had check their furnace and heat pump this fall. They kindly brought me a card from Border Plumbing, Heating and Electrical. I was very impressed as soon as I telephoned their office. A very pleasant person answered the phone and set up an appointment time within two days of my call. Justin Lund was the Service Technician who came to my home today at precisely the time that my appointment was scheduled. He was so very pleasant, professional and he quickly went to work checking my gas furnace and my heat pump. He explained that my furnace had not been installed correctly as he wasn’t able to access the venting to clean it out so he cut a pipe that allowed him to access the area previously blocked to clean it out properly. Then he repaired the pipe so at the next service appointment there will be an easy access to properly clean this area. Once Justin was through servicing the furnace and the heat pump he sat down with me to go over his very detailed report on his findings. He gave me his recommendations as to which parts in my furnace showed wear and that would soon need to be replaced. His communication was supported by the photos he showed me which he took took of the working parts that will soon need attention. He further discussed all the benefits of a year long “Energy Saving Tune Up and Professional Cleaning Agreement” and its cost saving benefits, which I quickly purchased. From start to finish I would rate every aspect of my experience with this company as being Five Star. Thank you Justin for your superb service. Cauleene Pollock Westbank
Had my furnace serviced Sept. 19 by Border's technician Kevin and he showed up on time and was very courteous and knowledgeable. He did a thorough job and went over the report with me when he finished. Best money I have spent was on their service agreement.
Dustin is always a very friendly, professional, informative and trust worthy Technician. He is a pleasure to deal with.
Great service
Professional and friendly!
Re: Mathew Radchenko I would like to express our sincere thanks for the professionalism and experience shown by Mathew. He is a dedicated person making sure that the customer is satisfied. We are very satisfied with his work and patience he has shown in tackling a very difficult job. Unplugging our toilet was not as simple as it should have been but Mathew refused to give up until it was successfully completed. I would recommend him without hesitation. Again Many thanks Mathew for a job well done. Claudio
Dustin and Kordell did a great job with my air conditioner service today. They were both friendly and professional. They were also great with my two young daughters who were also home at the time. Thanks so much! :)
Did a great job. We have had him before and hope to see him again! Polite, neat arrives on time and knows his stuff!
Introduction to Border's services and maintenance plans by Jeff C was conducted professionally and thoroughly. We are confident we will be well served by Jeff and his colleagues. DK
I had Owen Miller come to my new home and give me an entire thorough review of my heating & air conditioning system. Also lined up the proper furnace filters. Very knowledgeable, helpful & courteous, thank you
We had signed up for an inspection of our furnace. Our home is only 4 years old so we didn’t expect any issues. We had an issue - with birds. The whole system, including the intake pipe and furnace parts were full of nest and bird remains. A mess. Julius did a fantastic job for us. He was professional, methodical, and pleasant to deal with. He explained the issues and what he was doing every step of the way. His attention to detail was much appreciated.
Have already sent a review. Appreciate their courtesy, friendliness, speed and knowledge. All 6 fellows that were here did a good job, one minor slipup with the cupboard doors but corrected next day. Kudos to them all, thanks very much.
Jeff was very knowledgeable and professional. He did a great job of giving me enough information to make informed decisions without overwhelming me. I felt very comfortable having him in our home and feel confident that he took good care of my family and me. Thanks Jeff! :)
Great service on my broken A/C unit. Justin was able to troubleshoot and resolve the problem in less than an hour!
The men for Border pluming & Heating are very good . They go out of their way for you Chad stated till 7 oclock to finish. I have breathing problems, so I really appreciate. Mary
Have been dealing with this company for a few years now and would highly recommend them to everyone! Had a young gentleman in today named Myles P******* and so impressed with his knowledge and work ethic. Was so nice to have him go over everything with me and felt you could trust him to have done what was needed. They should hang onto this young man!
Border Service (Chad Hill and Mathew Radchenko ) installed a new Furnace in my home. They did a fine job, very clean and efficient operation and were very polite and helpful throughout. They are to be recommended for such work,
Great service,I had my water leak fixed within an hour of discovering it and Mathew Radchenko explained what happened and what could possibly happen in the future. Excellent, thank you.
First off the Service right from the First phone call this morning was AWESOME as always with BORDER they CARE and had someone out with 45 minutes of my call ----- Ed FIXED the problem explained what caused it and had some great suggestions LOVE Border Plumbing Joe and His Team Are FANTASTIC and a Big Thanks To ED today for his excellent service...
Matt was great, very professional and definitely didn't tell me to" write this, or else"
*********** from Border Plumbing serviced my air conditioning and was very professional and respectful. He put foot coverings on to protect the floors. He was very knowledgable. He is a great asset to the company.
Justin Lund was here today.. very helpful, knowledgeable young man. A pleasure to work with. Carol Ruttle
My a/c unit died during a heat wave and Justin came to the rescue! He was very professional, efficient and provided excellent customer service, I learned a lot about managing my heating and cooling system. Thank you, Justin!
Very professional and competent technician
Justin L*** was the service technician looking after the problem with our air conditioner/heating unit. He is very professional and friendly. I found his tenacity and methods of troubleshooting enjoyable to watch. Justin answered my questions and offered professional insight. The air conditioner is cooling nicely now!
Justin was fantastic. Very knowledgeable and helpful. Full of great tips and suggestions. Thanks to him we will be signing up for a maintenance package with Border.
Richard D and Chad H were very professional and did not hesitate to answer any questions that I had. They were on time for the 2 days it took to install my Furnace and AC. They were so friendly and glad they are so professional. Would recommend either and both of these Installers to anyone. Border plumbing went out of their way to accommodate my schedule. Thanks guys.
I have had my furnace services and plumbing done as well as a hot water tank installed. Very happy with the company and the quality of the work. Nice job Matt.
Matt R. provided me excellent service replacing my hot water tank. He was most couteous, and very personable. His knowledge and explanation of the entire operation he to perform was top-notch. He worked very quickly and exhibited exceptional skills. I would not hesitate to reccommend him to anyone Thanks Matt!
Matt was very profesional and made suggestions that made sense,did every thing that I requeste and then some. thanks, job well done.
Just wanted to post that we have had wonderful service from Border Plumbing, Heating and Electrical, a special thank you to ***** for his attention to detail and explanation of our A/C system and furnace system. The people at Border are very easy and polite to deal with, I would definitely recommend them.
We would like to thank your two technician Richard and Chad for an excellent job they have done installing our new AC. And also for the instruction they gave us on the new control device. We for sure continue to recommend Border to our friends and neighbours. Also a big thank to you people at the office for your assistance. Werner & Elisabeth
Great job on installing our new air conditioner Myles and Julius. Thank you, thank you!
Great service by Justin, very knowledgeable, courteous, and friendly
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Kevin went out of his way to a couple of extra things to make sure everything was running well. This was over and above the normal service work of checking everything to make sure the A.C. was functioning properly.
Justin and his helper were great he has always been great to work with.
Excellent service, good price. Our service technician, Ed Bradbury was friendly & professional. Highly recommend.
Excellent customer service from their representative. Took time to explain all results of testing that he did.
Owen was my technician for an A/C problem. He was fast and efficient. Fixed the problem and was on his way. I have a service contract which I highly recommend with these guys so there was no charge. Border has been the best plumbing heating and A/C company i have ever experienced. All their guys are very professional (Valdamar did a fabulous job on my hot water heating system) and the company has excellent customer service office staff as well. Wayne
Owen was my technician for an A/C problem. He was fast and efficient. Fixed the problem and was on his way. I have a service contract which I highly recommend with these guys so there was no charge. Border has been the best plumbing heating and A/C company i have ever experienced. All their guys are very professional (Valdamar did a fabulous job on my hot water heating system) and the company has excellent customer service office staff as well. Wayne
Matt provided repair as necessary explaining what was recommended and required. Picked up partsin a timely manner and repaired leak under kitchen sink. Wouldfeel comfortable calling Border again and would request Matt if a choice was acceptable. Matt is a good guy. A 5 star rating
Had Myles P in today to do the yearly service my a/c, very efficient, knowledgeable and courteous. People like this are one of my reasons for having Border service my furnace and A/C.
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Just writing to express satisfaction for the work Justin did for us. His services, attitude and professionalism is second to none. Thanks a lot Justin
The other afternoon I had Ed Bradbury from Border Plumbing, Heating and Electrical come by my apartment to fix our air conditioning. He was so helpful and lovely, it was like he was barely there, he was quick and efficient, and now our place is nice and cool for the summer. Thanks Ed!
Excellent service. Extremely friendly. No hidden costs or surprises.
Exemplary service from Justin L*** at Border Plumbing, Heating and Electrical. Answered all my questions and in a very professional and understandable manner explained my A/C system and how to get more efficiency out of it. In fact, I signed up for their annual maintenance plan for both my HVAC systems. Very, very impressed!!!
Justin has been servicing our home for about 5 years and we completely trust him to do a great job every time!! He is always courteous and friendly so we enjoy having him in our home.
Just had a new Air Conditioner installed by Border and their staff are excellent. Both Myles and Julius were efficient, professional and know the importance of customer service. We had also used the company for plumbing issues as well. Would strongly recommend.....thank you!
Dustin performed the annual maintenance for our air conditioning. He is efficient knowledgeable and Informative. He explained the condition and status of our equipment at the end of the service call. This has been our ongoing experience with all of the service we receive from Border Plumbing and Heating.
Richard was very personal and took the time to explain the process of an air conditioner installation.. A most positive ambassador of Border plumbing and heating.
I like to thank you justin Hudda for a great job you did on are shower's
On May 24 &25th I had Border remove an old ****** furnace & AC and install a new series of ****** furnace & AC. Julius arrived bright and early removing the furnace and supervising other personnel.. This was a large job which Julius completed in about 1 1/2 days. I would recommend Julius when anyone is considering heating & AC work
UPDATED REVIEW: Richard and his team were phenomenal. They arrived 10 minutes early at 7:50 to install our air conditioning. They worked quickly and were so quiet my toddler was able to nap through them working in the room below them. The space was tidied up and all of the cables running through the walls to the unit were neatly secured. I appreciated how friendly and personable the staff were, when there are strange men in your house for 7 hours its nice to feel comfortable. Borders quote wasn't the least expensive, but they had the best service and warranty behind their product and were one of the few companies we had quote the job that included the electrician - a must for me because I've tried co-coordinating multiple tradesmen and it was a chore. Highly recommend Border! FIRST REVIEW: Steve went above and beyond. He came out and diagnosed our problem and gave me clear directions on who to call to have the water shut off to our house. He arrived 10 minutes early on the service day and waited patiently while the city (who arrived 30 minutes earlier) took an hour and a half to find our water shut off. Our dog was sick and had an accident in the area Steve was working, and he unknowingly set his toolbox in poop. He was able to laugh it off and was so understanding while I was beyond embarrassed. Altogether he spent 15 minutes working and fixed our problem. Will be calling next time he's needed and hopefully he will come back
Justin arrived on time and went to work efficiently to get our A/C running and install a fresh air combustion vent. He fully tested the system and gave us valuable information on the best way to run the A/C to get optimal performance and lifespan. He also showed us a selection of thermostats explaining the pros and cons of each to make the best choice for our needs.
excellent service ,very knowledgable and professional
I received my spring air conditioner check-up from Border Plumbing, Heating & Electrical May 15, 2018. The service technician was Dustin Pratch. He came on time introduced himself with a smile on his face and told me why he was at my door. He came in and checked out the filter, electricals and the programming. We then went out to the air conditioner unit. He opened it up and did several tests and explained to me how air conditioners worked. He found out my unit is old, 20 years, and explained that it will need to be replaced in the next couple of years. The cost of upgrading the present unit would be cost prohibitive and might not last very long so he recommended a new unit. He got things back together and the unit going. Before he left he made sure that my programme was set up and working. I thank Dustin for his wonderful work.
Dustin Pratch serviced our air conditioner today. He was very helpful when he explained the System Health Report . He was also very very policy and I would not hesitate to have him back to service our furnace in the fall . Frank Robertson and Nora Stewart
Shawn arrived as promised, very efficient resolution to our low water pressure concerns. Top marks for a great assist.
Personable, efficient, knowledgeable ....are just a few of the words that would best describe Jeff C****, the service Tech. who serviced our furnace. He arrived exactly on time and made sure that every repair was explained in full. He also gave some pointers on how best to utilize the unit and save $$.
Ed Bradbury did an excellent job doing the annual check on the Air Conditioner. Was polite, thorough, conscientious and a great asset to your company.
Dustin is a very nice and professional man. Knows what he is doing and his service was efficient and timely. Job well done. Thank you
Dustin was polite, thorough and explained the process of checking our heat pump. I appreciate that he was trained properly and performed the work in an efficient manner. I am prepared to recommend Border Heating, Plumping and H Vac to all our family and friends.
Dustin P. provided friendly and efficient service. I appreciate the easy to understand explanation of the service that was required on our a/c system. All the technicians at Border have provided us with excellent service for our heating and a/c systems; highly recommend.
Had Myles Pawlessa from Border Plumbing here today to do our annual air conditioner service. He was very thorough and also very pleasant to deal with. Explained everything he had done and checked in detail to us before he left and what we might need to do in the future. We would most certainly request to have him again.
The installation of our new furnace by Border was a 5 star experience. The installers are very knowledgeable, very customer oriented, and did a great job including cleaning up after the job was completed. We would not hesitate in hiring this Company again.
We had the pleasure of having Matt R on a callout on a Sunday no less. Our HWT needed replacing and plus we had to shut off the water until his arrival. He was very personal, proficient, informative and did an excellent job. We signed up for the Energy Saving Agreement as well. We will be recommending Border Plumbing in the future. Thanks Matt for the great job!
Found Shawn very professional. Answered all my questions and gave me the best recommendation rather then to give me something I didn’t need.
Plenty thanks to Jeff C. for taking the time to answer questions about maintenance of my ****************** furnace. He was knowledgable and was very polite and courteous. Thank you.
This is the second time we've been fortunate enough to have Kevin W. out as our service technician with Border Plumbing. I've never met such a polite, knowledgeable, professional service specialist - top notch in all regards. If I could give him 6 stars I would. He's the reason we will continue to use Border for all of our plumbing and heating services. B
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Matt R was wonderful. What a nice young man, and a very hard worker. He was very polite start to finish, cleaned up after himself, I really enjoyed this experience.
We had excellent service from Matt of Border Plumbing. He had no problem fixing our pipe in very short order and because we had a service contract, the price was acceptable. His helpful attitude were a very good reflection of his company.
Matt came and changed our hot water tank yesterday, he did an amazing job. since we were given the quote on job, we took sometime to discuss it, Matt was very patient and waited for our decision and answered our questions. thank you Matt. really appreciate your help.
Border Plumbing to the rescue. 4 hours from the time I discovered my hot water tank was leaking , I had a new tank installed. Justin H did an awesome job replacing my hot water tank. Very clean at all times and explained the process, as well as the quality of tank being installed. Happy Customer
Recently had Mathew Radchenko to the house for a hot water tank replacement after first obtaining and estimate. Matt came with his partner and replaced the tank after a few hiccups with the main water line. I would highly recommend Matt and Border Plumbing, Heating and Electrical. Professional, courteous, kept us informed when Matt was enroute. In addition, they offer Air Miles for their work.
Jeff did a fab job. Everything is working great. His attention to detail, courtesy and cleanliness in our home made him outstanding. Thanks Jeff!
Justin H. and Matt R. were here today to update some plumbing and install a new bath tub faucet. Despite some unforeseen issues with the tub faucet they completed the job quickly and within the estimate that I had been quoted. Polite and professional. They arrived on time, left our home neat and tidy and discussed the issues that needed fixing with us along the way. I use Border for all our heating, plumbing, and AC needs and recommend them highly to others looking for a professional company. Thank Justin and Matt.
Matt was awesome to deal with. Very professional with a good sense of humour
excellent service ,very knowledgable and professional
Sorry this took so long, busy, busy. Thanks a million to Justin for his expertise and professionalism. One hour and less than $100.00 and I have my new Electronic Thermostat up and running.
Thanks to Kevin who fixed our heating in a very timely fashion, a most personable and professional technician. We highly recommend Border Plumbing and Heating, **********
Matt, did an excellent job for us. He is very efficient and has good knowledge and explained things to us in a manner that we understood and he did a great clean up. Thanks Matt
This is our second time having Dustin assisted us and once again we have been so pleased with his professionalism, knowledge and friendliness. Dustin is very thorough and takes the time to explain everything in terms easily understood. I highly recommend Dustin and the Border Team.
He is great, on time, solved the problem, and very helpful.
Dustin was very friendly and efficient. Explained everything he did in great detail and the furnace was thrilled with all the attention. Happy furnace = warm, cozy home. I would definitely recommend Dustin to anyone. Murray
Mathew R******** arrived at the stated time, completed the plumbing installation in a timely manner, with a pleasant demeanour. Saved my husband from the frustration of trying to plumb the new sink! May have saved a marriage!!!!
Border has been our "go to" HVAC contractor for many years and will continue to be. Dustin was prompt, professional and explained all the work he performed. Keep up the great work!
Dustin P. recently completed our annual furnace check. This is the second time Dustin has completed work for us and each time he has been professional, knowledgeable and courteous. Dustin spends time explaining what work is necessary and follows through with findings and recommendations in terms easily understood. I highly recommend both Border and Dustin.
Dustin arrived right on time this morning to service my furnace. He was very thorough, and explained everything that he had checked once he was finished. I would certainly recommend him to anyone needing a Service Technician.
On a cold winter day, a Sunday, no less,, our furnace stopped working and I put in an emergency call to Borders, who we had used in a previous home. The office called back within a few minutes and said Justin their on-call technician was on a call, but would call us as soon as he'd finished. 90 minutes later Justin called, and within 15 minutes was checking out the furnace. He tried a number of tests only to determine that a wire in the fan motor had shorted out and we would need to replace the motor. He searched on line for a local supplier who might have the motor in stock, but was unable to find one, so he would get a loaner electric fire if we needed one, but having one of our own, we didn't need to take him up on that. Next day, though we were then out of town overnight, he returned to the house with the new motor and accessed via a code we'd given him. We returned next day to find everything working well, and a comfortable house. Justin was so polite and helpful, and I can't speak more highly of him, and of the service he provided. Given he came out twice, once on a Sunday, the price charged by Border was most reasonable.
Dustin P and Ed were here to do a furnace service. They were very professional and explained everything clearly. All work areas were left cleaned and tidy.
I was extremely happy...again...with our service from Border. Mathew Radchenko was very friendly and professional. He was quick to assess our needs and completed the job in a very timely manner.
Jeff came to look at the furnace and the service was excellent. I would most definitely recommend this company, very courteous and efficient.
i would highly recommend Matt.( Plumber ) He was professional ! service was fast and complete in minutes. Thank you very much again !
We have had Border's Service Technician Jeff C up to our house for a service call. He arrived on time as scheduled and was very helpful with the questions we asked. We are very impressed with the customer service and communication. We have had other 'heating experts' service our system(s) but Jeff was by far the most knowledgeable and helpful. We will definitely use Border and specifically Jeff again.
Thank you Jeff for your assistance, your professionalism and your helpful advice on furnace maintenance. We will be sure to call on you if we need you in the future and we will highly recommend you and Border Plumbing, Heating and Electrical to our family and friends. Thank you from Deb and Laird Bowie
I've been a loyal customer for 2years now since I purchased my home. I felt my service with Kevin for my furnace was the best experience yet. He explained what he did and what he found and showed me pictures. We discussed the timeline for changing my old furnace. However it has had it's annual maintenance and I feel confident it is running at optimum for its age. Thanks Kevin for being so professional and kind enough to take a moment for the overview. Thanks Border for being a company that I can depend on. Susie
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We had a leaking water tank and I call Border at about 7:30 AM and by 5:00PM we had a new tank and hot water!! Matt came and gave us a firm quote and then got to work. The working area was quite tight and Matt had to remove some items in the mechanical room just to get the 20" he needed for removal and replacement. Matt was cheerful and polite throughout the work and this was his third tank of the day. As the job was being tested he found a leak on a faulty vacuum valve and went about replacing it, no muss no fuss. Water tanks are certainly not cheap but with the work Matt did I feel we got good value for our money - thank you Matt
The technician Jeff C**** at Border was a great guy and fixed the issue with our furnace in minutes. Highly recommend Border for any plumbing, heating and electrical issues.
after a few checks of both our AC/Furnace, I mentioned to Justin I was thinking of a new unit..Jay was excellent in his explaining of it..Christine was great in getting back to S, Justice and Dustin came, were efficient in what they did, installation etc..The floor vent arrived, both Justin and Dustin arrived, vent installed, sounds so much better, Dustin had made one to keep our cats from falling in..Justin noticed recaulking had to be done, as well as gas line was redone, Thanks Justin, from Christine in the office to the guys who have come to our house, except for one hiccup, which was resolved, Mike and I ave been pleased with the service..I also want to say one time when Justin came with an apprentice, he was patient and explained everything to him...Thank you for getting back to me re the review yes I was having a hard time getting in to write this..hope I haven't gone on and on..Thanks again..Border has smart, courteous, guys working for them..Sue Harris
Matt attended our residence to repair numerous small items. Prior to his arrival he was tied up in a traffic back up and detour. He advised us immediately, we appreciated this. On his arrival he inspected all of the items that I wanted him to repair. He quickly assessed the work required, gave me an explanation of what had to be done, gave me very satisfactory quote. Worked very had and long hours. Matt was very knowledgeable with excellent communicative skills. We are extremely satisfied with the work completed. Your company should be proud of this employee. Your front end staff were also very helpful and kept us up to date on appointment times and arrival times. Dave
My wife and I are new to Kelowna since August/17 when we moved here from Langley BC. We live in south east Kelowna in a mobile home park where we purchased our home. During our reno's I decided to relocate our electric water heater and do some piping upgrades as well. In the last couple of months I have seen Border plumbing & heating coming and going from our park and decided to give them a try to do our work, what a great choice I made. We booked the appointment on line and were lucky in getting Steve Spracklin to give us a quote and do the work for us. I could not be happier with the great job Steve did for us. The job was completed & cleaned up in a very professional manner . Border Plumbing , Heating & Electrical hit a "homerun" with the great personable service Steve gave us. Border plumbing will now be doing all and any future work for us. Wendy & Laurie Myles
I would not hesitate to refer this company to my friends and relatives. Aaron was very thorough, helpful and honest in his approach. I like this company and recommend anyone to sign up for their service agreement.
Aaron was professional, very knowledgeable, courteous and a great ambassador for Border, which are the reasons why I continue to select Border for my plumbing and heating needs. Thanks!
Hi my name is Sharlynn and I had Mathew come to my home today. He works for Border Plumbing. He did an awesome job. Got the clog fixed. He told what he was doing each step so I understood well. He was here with the hour. He's a very nice young man and I thank him for the job well done
Justin is very thorough and explains every issue and potential issue with our HVAC system in detail so that I can make a smart choice on repairs or replacing components. Highly recommend dealing with Justin and Border!
Danielle Boileau was efficient in performing the service. She was also very cheerful in performing her duties. A pleasure to deal with.
12/21/13
Thanks so much to Shawn for the prompt service in helping us with our leak. Jan and i appreciate your effort and professionalism in dealing with us. I am also grateful for your discerning eye on the other aspects of my plumbing system so that future problems can be avoided. You are the best!! Martin Mills
12/16/13
Danielle is a most personable individual. She did the winter maintenance on our heat pump efficiently. She provided a full written and verbal report on the work that she did and offered some suggestions that may save us some heating costs. She can come back any time. Tom C
12/13/13
Danielle has been the best technician we have had since moving here in 2006. We give her 5 stars. thank you Danielle.
12/13/13
Mr. Shawn Cook installed our new natural gas water heater this week and we were impressed with his professionalism and explanation of the workings of the unit.
11/23/13
Justin L. was great! Straight up & gave me all the info I needed, answered all my questions. Will be seeing him again when he comes to repair my furnace. Very professional & knowledgeable.
11/23/13
Danielle was fantastic....personable, knowledgeable and helpful. By far the best furnace service we've ever had in our 12 years in this house! Wish we had known about you guys sooner!
11/16/13
Justin swooped into our home, diagnosed our problem quickly and repaired it within the blink of an eye ... after hours on a Friday night. He saved me $500 to boot and handled our menacing guard dog with good-natured aplomb. Thank you.
11/15/13
Shawn was very knowledgeable, efficient, and his presentation was excellent, I would recommend him to everyone I know, was very satisfied with his service! This is the second time I used this company and would use them in the future!! Thank you!!
10/26/13
Border customer since our last home and they were the first to call when the HWT leaked at our current home. Justin L was honest and friendly, patient with all my questions. Pro service.
10/21/13
Kelsey and Jason did an amazing job installing our new furnace. They were very personable, trustworthy, and informative. We would highly recommend Border Plumbing and Heating to our friends and family. Couldn't have asked for a better team. Thanks so much!
10/18/13
Shawn is a very competent, efficient and friendly professional. He will get my recommendations (along with Border) many times. Five and a half stars!!
10/15/13
Such a fantastic company, I'm a customer for life! Danielle was efficient and very friendly.
09/27/13
Tyson H did a great job today, as usual!! Tyson has serviced our furnace for over a year.. He is always courteous efficient and honest. I give Tyson 2 thumbs way up!! Keep up the great work Tyson!...
09/17/13
Danielle B. went above and beyond the call of duty once again for me. She had installed a new thermostat in July and it started to make noise. I phoned the office and they said that she should be there in about a half hour. When she got there she said that it was the transformer in my doorbell. She disconnected it and all was solved. I wasn't charged for her coming out and I was impressed on how soon she came and solved my problem. Kudos to Danielle.
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Shawn C. had several plumbing surprises when he started the renovations to my existing bathroom. The parts that should have been there in the wall, were not there. The old counter top sink was glued onto the counter with way too much adhesive. It was a real challenge getting the old sink out. The tub fixtures I had selected didn't fit the existing tub outlet. Shawn had to do some very real creative plumbing to make it all come together and work. There were two tub parts that I forgot to select, but Shawn found two parts that matched and it is all good. I am very pleased with the finished product.Thank you Shawn. Nicky
08/28/13
Shawn (plumber) was knowledgeable and outlined the steps necessary to complete the project. He completed the job in an efficient, professional manner and left the work site in a tidy condition. Shawn was friendly and respectful. I appreciated the discount given as a member of Border's Energy Savings Agreement Program.
08/23/13
First of all I would like to thank you so much for a great job you are always doing in taking the orders and despatching your technicians. A special thanks belong to Shawn who did once more an excellent work in improving our irrigation system with new valves. Shawn thank you it is always a great pleasure meeting you and look a bit over you shoulder and learn a bit more. See you next time - Werner
08/22/13
Shawn is very professional, pleasant and helpful. He explains exactly what needs to be done in detail and he let me know what the total amount will be before he started any work. Shawn answered all of my many questions. Thank you Shawn.
08/22/13
I want to thank all of those who I have dealt with at Border Plumbing and Heating. I made a request on line and had someone call me back that day. They gave me a day and time for my appointment. Shawn showed up promptly at the given time. He worked quickly, cleaned up and told me exactly what the problem was. He didn't even cringe when I asked him to look at a hair clogged, messy sink that my teenage daughter uses:) Thank you Shawn for everything you did! Next time we have a plumbing problem I will be sure to ask for you.
08/15/13
Shawn C installed our new hot water tank, he was very professional, fast and efficient. He is an asset to the company. We are very pleased with his job.
08/13/13
Tyson, was right on time, put his shoe covers, on, and got right to it. He let me know that my water tank was pretty old and that it could go anytime. He told me of the area's where the owners before us kind of makeshifted some of the work, and at some point in time I could have a leak. I was very impressed with his work and his attitude.
04/29/13
Shawn was our service specialist. Very pleasant, polite and efficient. He saved time by coming first to see what supplies he needed, then back again to complete the job. He was efficient, worked quickly and cleaned up too! Border is lucky to have such a great employee. Would not hesitate to call your company again! Thank you Shawn. 0 of 0 people found this review helpful. Helpful?
04/29/13
Aaron Short came out on an emergency call because Fortis shut off our gas to the furnace because we bought our home from someone who should have called a professional. Aaron was very thorough and friendly and even though he had to crawl under our home and remove black widow spider cobwebs, he was still smiling and very friendly throughout the entire time. He went beyond what he had to do to get our gas back on. We really appreciate all he does and for letting us know about the service contracts that were available and we signed up for. Great job AARON!
04/26/13
For great service and solutions for plumbing, heating and cooling throughout the Okanagan Valley, call and speak with the service pros at Border Plumbing, Heating, Air & Electrical today.
Andrew N. attended my home today to ensure my furnace was operating at its optimum performance. Extremely professional and knowledgeable, a true pleasure. I have been a customer for several years and highly recommend Border, I continue to be impressed with their service and commitment to their customers. Thank you Andrew.